lululemon

I agree with the previous reviewers and had same bad experiences with this store.I would give zero stars if I could. I have been to several Lululemon stores and this store has been by far the worst experience in terms of customer service!!! the store manager, Rebbeca, is rude, unprofessional and turned away from me in the middle of our conversation, she didn’t want to help and made everything difficult. I just wanted to exchange a tank I purchased online, she ask me to call customer service , so disappointed

I recently received a pair of pants from Lululemon that were damaged upon arrival. However, when I approached the staff at the store for an exchange, they flatly refused to assist me unless I paid the price difference for another pair of damaged pants. The quality of the pants was already subpar, with visible stitching issues and fabric defects. This experience left me deeply disappointed and frustrated. Lululemon's lack of accountability and unhelpful attitude towards their customers is unacceptable. I cannot recommend Lululemon based on this experience, as it has tarnished my perception of their brand. Potential buyers should be cautious and consider alternative options that prioritize both product quality and customer satisfaction.

I would like to give 0 if possible! On Dec 22, 2022, I went to this store to return an item. A lady issued me a gift card, and then hide it in the drawer, and gave me another inactivated card. I noticed what she did, and then I checked the card number on the receipt with the gift card number, the number doesn't match!!! I went back and she was not surprised at all, and she didn't apologies for what she did. I can see she knew what happened! Then she gave my gift card back, the one with my refund!!Please always check your GC balance before leaving the store.

I wish I could leave no stars. Awful experience at this location. I purchased a gift for someone, wanted to return it because they didn’t like the colour. The return was just past the 30 day return policy. Tags were still attached. I never had an issue at any other location. The manager and the girl at cash were extremely rude. I politely asked if I could at least exchange for a different colour of the same product, or get a store credit. Both times I got a no.I finally called head office who gladly arranged for me to return the product and get a full refund. No problems and no questions asked. Don’t know what the issue is with the store, other than lack of customer service. Overall such a horrible experience, I almost wrote off shopping at Lululemon entirely. Fortunately the gentleman at head office saved the day. Excellent customer service, just not at this location. I will never shop at the Hillcrest Mall Lululemon again. Not worth the headache.

Helpful staff today.Store was very messyThis is a “pop up” store so it’s smaller and not as nice as a typical Lululemon store.A lot of negative comments for this location but I see corporate does not address them.

I’m warning whoever wants to go to Lulu Lemon. Please avoid going to hillcrest mall location. I have had the worst experience in my life in a store. There were two ladies by the cash, who were claiming they were the manger and assistant manager. One in her 30’s and the other in her 50’s. The girl in her 30’s raised her voice and refused my requested for a gift card. The reason was because I couldn’t find anything in the store so figured it would be easier if I just return my item and get a gift card( I had both the item and gift receipt with me). She raised her voice and told me too bad. You have to find something here or leave with what you came with. The other women by the cash beside her kept going back and forth telling her no we can’t except, and keep bickering in her ear.I felt so embarrassed and upset knowing that Lulu lemon allows her employees treat customers like this.

A new Lululemon Pop Up location just recently opened at Hillcrest Mall. Located near the center of the mall right beside The Hudson Bay department store.We had to wait in line due to pandemic numbers restrictions, but the wait wasn't very long. Selection of merchandise was a bit smaller than other Lululemon locations but considering the size and availability of products this is great news for those who love their Lulu's.While there staff were friendly and happy to assist with sizing and options.I hope this store will become permanent fixture at Hillcrest instead of being a temporary pop up location.

Really rude Manager (the bigger one) at this location. Horrible customer service, beyond belief as to how she possibly got any position there. The extra mile to go to any other location is worth it!

I online ordered metal vent tech half zip a few days ago, but itwas delivered with security tag, so I had to drive 30 mins to hillcrest mall, lululemon to unlock it.yes I understand every person can make a mistake.I asked sales rep at count called Madison to unlock, but she looked happy and even laughed at me.She should have apologized me at first. How could rep laugh at consumer's uncomfortable situation?

I recently had an interaction with the manager