Fabricland - Home Decor Centre

I love shopping for fabric. This store has so much to choose from, I end up looking for a couple of hours before I can decide what I want.

Service, once i was directed to a worker so sales person could put her make up on was great! The second lady was very helpful and the experience was a pleasure.

Car-guy walks into Fabricland and asks for help selecting the products and techniques needed to re-upolster the door panels in a classic car. The staff were all great and pleasant while trying to help me. TY folks!

Love the staff and the prices are very good to. I do recommend if you are going to shop here frequently to pay for the membership. Mine has already paid itself off.

Needs to update policy on returns / exchanges.I was told today when I went to return some fabric “That’s not my problem” (complete with a smirk). I guess employee 1 thought she was being clever?I was then told by another employee (#2) that they don’t do returns on fabric. I pointed out that the bill says otherwise, and was immediately told by a third employee that “only pre-done / pre-packaged items are refundable”.They argued the fact that the fabric was measured. I pointed out it was the end of the roll, and not measured to cut. It wasn’t altered in any way. (Isn’t all fabric measured?)2nd employee said to refund it “this time”. Well don’t worry, there’s plenty of other fabric places along Ottawa St N to visit, and while they may not refund either, at least they won’t give me attitude like the first girl did today.2 stars because they did refund, but seriously, make better notices on your invoices / receipts. Just say “NO REFUNDS on opened fabric”.Simple solution, then I wouldn’t of bought the stuff I did yesterday in the first place since it was the wrong size. (Girl it would be about an inch short, it was 4 inches short, hence the entire reason for the return.)

Have always found the staff on Ottawa street to be very friendly and helpful. Now the staff at Upper James no so much. Will continue to give my business to Ottawa store.

The absolute worst shopping experience I’ve ever had. The staff are beyond rude and unhelpful. They misplaced 10 packs of curtains in a bin indicating a certain price and wouldn’t honour it at cash or kindly explain their hands are tied. They wouldn’t even apologize for the mistake. They kept asking us hypothetical questions about the situation and being unnecessarily mean. I work in customer service so I am never rude because I know that won’t get you anywhere! Even with a kind tone, every single lady was rude right from the get go.It’s not even the price difference, it was the fact they deliberately did not want to help come to a solution OR kindly explain they can’t do anything! Some of the rudest people I have ever spoken to, not just in a retail setting. Unprofessional and unacceptable behaviour.

Wonderful selection. Good sales. The membership is worth it.

I was shopping at the Ottawa St. store today around 1pm. When I got in line at the cash to pay I observed a woman being served who was wearing a face shield, not the standard mask that Fabricland requires all patrons and staff to wear. The cashier serving her said nothing to her about not wearing the proper mask, and in fact had a relaxed and friendly discussion with her about the customer’s home décor. At one point the customer showed the cashier pictures on her cell phone. The customer was in no way intimidating or hostile, so I wondered why the staff said nothing to her about wearing a shield. When it was my turn to be served I asked the cashier when they changed their policy about masks and she said they hadn’t, you still can’t wear a shield. When I asked why the previous customer had a shield on she flippantly replied that she “must have just snuck in”. Seriously??? So if she had “snuck in” she could have said something to her when she was checking her out at the cash register but she let her leave without saying a word. Who knows how long this woman walked around the store in the shield before coming to the cash??? The store was quite busy and I can only guess how many customers were exposed to this person.I am appalled that with all that MOST of us are doing to beat this virus this location would be so careless in allowing an unmasked person inside, and in a shield that barely covered the bottom of her chin to make matters worse.We were asked to reach out to customer service which we did and haven't heard anything back so they must not be taking this very seriously.

Huge store with many fabrics to find. Cool location and the building it is located.