FedEx Ship Centre

Fedex states they will hold a package for 7 days.They apparently couldn't find our location (downtown) - and sent the package back less than 48 hours after the estimated delivery time.

Ann and her great team are always super helpful and professional and put great effort into their job and do it with a smile!

The door tag was missing the tracking number we needed to pay the duty / taxes so was a challenge, however the customer support person I had on the phone was extremely helpful and patient. My address is also one of those Okanagan addresses that does not enter into computers the same each time and she tried every way to find our package. Great customer service. We weren’t sure if the package was coming out for a second try to the house or was being held at the shipping centre, and headed right after work but traffic was right and we arrived a few minutes after closing. Ingrid, I think was the amazing lady still in the depot and she knew our package and that it had two parts - one she had seen in the back and one that must have been in the other area for going out for delivery. She was so helpful. Did not turn us away. Went to find both AND did it graciously and with good spirit and attention to the customer and the packages.She was not rushed, and we let her know how appreciative we were for her great service in their busy season. I hope the managers see that they have great front line people here in kelowna!

Second attempt we were home and they didn’t even ring the door bell - we were waiting for itCalled Customer Service and they set up a third attempt and added before 2 pmI checked in the am and it was out for delivery on their website . Sat and waited til 2 then my wife stayed home waiting. At 4 they called and said I would have to pick it up at the airport 30Km away.It never went out for delivery I was told so we wasted a day and now I have to pick up . Yes they did offer a 4th attempt, I was polite and said no thanks. Not good service !

Went on a wild goose chase here from penticton because the fedex app said my parcel was dropped off here. In the end it was in staples Penticton.. I was really disappointed! But the staff here are nice and the parking is adequate.

Payed the duty on some items sent from the states. When item arrived the guy let me know the duty has to be payed. Lots of confusion even after I showed him that I did indeed pay it. I don’t blame the delivery driver, I blame the upper management who need to get things working so these drivers can just deliver the item without having to cover for your mistakes.

Ann and her team were very professional helping me with my complaint and delivery. Went out of their way to resolve my issue. 5/5 stars

they don’t know how to deliver to apartments and it’s frustrating

My girl friend was shipped something through fed-ex to our apartment, have brought the package back into Kelowna. To one of three locations with no detail as to which one. We live in Vernon and we don't have the time after work to visit all three and barely one of them. What is more incredible is she signed up for delivery warning to her phone which she never got. Better yet if you attempt to phone fed-ex for any clarifications there seems to be no conceivable way to get beyond automated service which provide no better detail than what she can get on the app or website. also if you think you can begin any process to progress your grievance and fix the situation think again. I am of the opinion a flightless carrying pigeon service would have better customer service. please note the only reason I am bothering to review this dumpster fire is I could not find a way to start and resolve any complaint with fed ex within the next 24 hours From here on out if any service tells me they use fed ex as delivery I will decline to put in order. _ please note this review is more about the online customer service and usability than it is any counter service since we haven;t reached them we can only assume they have no intention to being reached however that isn't there fault and is likely corporate fed ex policy.

I sent a package to the USA. Paul Francis was very helpful in getting the customs paperwork completed correctly. I tracked the package and it arrived when they said it would; great service.