VCA Canada Vancouver Animal Wellness Hospital

I was so impressed by the calm and compassionate treatment of my dog today. My dog is anxious at the vet, but they were able to keep him calm and the benches they have in the examining room where you can sit with your dog is ingenious. I was happy with the treatment and had a lot of confidence in the vet and the staff. I highly recommend this wellness hospital.

Absolutely amazing vet. Dr. Kramer is exceptional. The entire experience was so supportive and proactive with helping our reactive dog. We love that they provide Eastern and Western style medical services.

Myself and my partner were fortunate enough to be the pet-parents to a wonderful, but sickly, elderly cat called Albert.Albert's visits were incredibly frequent as his condition deteriorated, but the staff at VCA made sure it was always as easy as possible, and we got to know all of them well over Albert's final months. Each and every staff member (front of house, vet techs and the Dr's – all of them) consistently went above and beyond to deliver the highest quality of care to both Albert and to us.Due to his FIV status, and numerous health issues when we adopted him, we'd never managed to insure Albert. However, VCA were incredibly sensitive to this and always staggered diagnostics and treatment plans to ensure we methodically tried options before just going for a huge upfront spend on everything. We used their in-house Care Club plan designed to support pet-parents with elderly and uninsured animals – I can't even calculate how much we must have saved with this plan and the staff helping us to manage our treatment approach in-line with the plan.Beyond just diagnostic work and treatment plans, Albert also received dental surgery with VCA. Dr Vasilescu did a fantastic job and Albert's surgeries and recoveries went very smoothly.Finally, Albert came to the end of his journey recently. Myself & my partner decided euthanasia would be the kindest option due to Albert's overwhelming health concerns in his final months. It was an incredibly hard to decision to make, and I cannot overstate how the balanced, carefully given advice of the VCA team allowed us to reach that decision. I have to stress that it was solely our choice, but one in which we felt very supported by the information and care we'd been given. The appointment itself was as sad as you'd imagine, but could not have been calmer or more peaceful for Albert due to the professionalism of everyone involved. He was calm and relaxed in his final moments and for that alone the VCA team will always be heroes to me.When we feel ready to commit ourselves to a new family member, we will definitely be coming back to VCA Vancouver Animal Wellness.

Dr. Shea and the whole staff were amazing, communicative and helped a stressful situation for both me and myCat as comforting and easy as possible.

I always trust my dog Leon is in good hands. Dr. Kramer is amazing and I cannot thank her enough for giving my dog the recommendations and treatments he needs. The technicians and reception team are all so kind and helpful as well.

I love this vet clinic. My dog has had a lot of health issues, especially when she was younger and they have given phenomenal care. She loves going there and everyone treats her with so much love and affection. It's a shame if their patient roster is full and they aren't taking new pets but I have heard this is an issue everywhere - similar to family doctors - we need more vets in the city.

Absolutely top notch service. The Dr was kind and understanding, the techs were just so lovely. My fur babies being sick is just the worst and having an understanding vet and staff just makes ALL the difference. I'm so happy I brought my baby here.

Amazing staff and Dr. v is great.I'm extremely protective of my dog and who gets to handle her. All the staff made sure both I and the dog were comfortable and were amazing and gentle with my dog. I unfortunately have had to deal with some not so professional vets and I'm super happy that I stumbled upon this clinic and the emergency hospital of the same company.Dr.V is very professional and very thorough. He made sure that I understood what the issues were and gave me options on how to deal with said issues that my dog was having.TLDR: I highly recommend this clinic as well as the emergency hospital of the company. Staff are great with the animals, attentive, and very professional. And the prices are very reasonable compared to some other vets that I have been to.

This hospital is very clean and modern and beautiful. The staff, in particular the ladies at the front desk are very nice. My reason for three stars is due to their communication. I phoned them in advance of my coming down to tell them that my dog had a dental injury. They told me to come in. I didn’t mind waiting if I thought my dog was being treated. About 3 1/2 hours after I arrived, they asked if I would like for them to administer pain medication. I told them to go ahead and handed her over. They brought her back to me about five minutes later and she was breathing incredibly fast. They told me that it was normal because she was on methadone. They then proceeded to tell me that they don’t do dental treatments at the hospital at all. I told them that I was going to leave and take my dog somewhere else and they said I couldn’t leave because my dog was now on medication and under their care.There are two things that I wish had happened: the person who answered the phone should have told me that they don’t do dental treatments but that they could give her pain medication. An even better option would have been to pick some medication up and treat her at home until she can see her regular vet for surgery the next day. The second communication breakdown was not telling me they were putting her on such a strong opioid. My dog has a heart murmur and would have been much better off taking something orally and resting at home until I could take her to the vet in the morning instead of being terrified and confused in a strange place.I was there for about seven hours in total and I left with a dog that still had to get treatment elsewhere the next morning. I wish they had communicated more with me about what they can and can’t do so that I knew what to expect.

A friend recommended this vet office and I continue to recommend them! They’re honest and so helpful. Visits are reasonably priced and they’re conservative with proposed treatments. So friendly and professional. My dog actually likes going!