CosmoProf

I wish I can give them 0 star , they are super rude , I will never ship there again at all. So many times I been there and the staff are terrible , I am a pro and they can’t treat me like that . Not recommended unless they change their staff or train them to act nicer to their professional customer

Awful service!,! Staff is not friendly at all and very rudeEven when the store was open when you went there they never even said hello or acknowledge you. Only time once they were friendly was when someone from head office was there and so they were pretentious.Also they gossip about customers behind their back , while other customers are in the store.Had to place an order over the phone and the lady was so rude. Will go to other stores and suppliers before going to this location.

Only for hairdressers always friendly and polite, helpful staff.

Terrible experience. Seriously worst customer service. I went back to return an unopened item. The worker with red hair opened the item, proceeds to tell me that it’s opened when she breaks the seal herself. Then tells me that there’s stuff missing, accuses me of using a couple of them already but I did not open it so I was very confused. I then investigate and actually found that the missing item was just mixed up in another area of the box. I’m not sure how but I was somehow unlucky and purchased that one. We find the solution to where the missing item was and I was able to prove that I wasn’t lying when I said I didn’t use it but she refuses to even acknowledge it and even look at it. She then goes back to say that it’s already opened and can’t do anything. If you go to this location, make sure nothing is missing before you buy it or actually go to another location because the workers were extremely rude here. I highly recommend secret beauty nail instead. I honestly wish cameras at the store could catch the fact that she opened the seal herself. It’s not even about the money at this point, it was a cheap item, it’s more the principle and getting accused of things I didn’t do and to top it off, rude workers.

It was terrible customer service. The staff is so rude. She has blone short hair. I asked if she could help me find the toner that is easiest to use. She didnt answer the question but she asked me do i have certificate? Which school that i going to how come i asked her that question eventhough i showed her my hairstylist certificate and she also said she is not here to educate me and here she only sell to the professionals. Such a rude way to talk to customers. And also last time i went there was another rude lady talk to me too. This cosmoprof location is not deserved to have any customer. If i can give zero star review i would do it.

I drove all the way to burnaby to visit this location. I believe the girls name was Anna. Very beautiful girl… well dressed and nice hair and makeup (which helps when you’re selling beauty products). On top of looking great she was patient with me and my large stroller and she was professional and knowledgeable about all the products. Her staff were also friendly and made me feel welcome. I had some questions about olaplex and this girl KNEW HER STUFF! It made me feel confident in my purchase. Highly recommend!!

Normally I don't like going in here because the staff is usually grumpy. But today! This wonderful woman working all on her own was sooo friendly and sweet and helpful. Really really kind. I wish I got her name because she deserves recognition for being so lovely!!

Went to buy something and things where in store on sale.Product rang in at 13.79. Just cause I asked if they had more they told me that was not the price … She started call someone about it they said they should have pulled of shelf’s. .So I said at least can you honor what they are ringing up as. Girl was very rude and said what would she look like if she did that …very rude staff ..other location people smoke pot in back on there break. Place is getting worse no customer service! Not educated in the fieldCant answer any questions!!!!So why have people work in a industry that don’t know how to deal with customers …

customer is service is terrible , extremely unprofessional and rude workers

not the biggest of cosmoprof stores. but the staff is very helpful. Wednesday is when they stock the shelves so selection by Sunday can be sparse on special sale items. but overall a good store