The UPS Store

The service was friendly and helpful and helped out with out with photocopying and faxing off stuff, which was helpful. Cost was very cheap and reasonable.

I have been a po box user for many years as i work all over canada. This is one of the best stores I have used to date. The customer service is amazing. They call you when a new package arrives and they will go out of thier way to help you out. Thanks for the great service.

I sent 3 boxes full of clothes and shoes to myself as I was moving to a different country. Not only did these packages arrive 3 weeks after the promised delivery date but they were in horrendous condition. I was missing items (there were single shoes left in the box because the other of the pair had disappeared), my clothes had scuffs and stained, and the boxes looked like they had been driven over by a truck. there were holes in the boxes and they were falling apart. I opened a dispute with UPS for damaged and missing items and they declared that theres nothing they can do because the boxes were packaged improperly". I was told that the store would be who is taking care of my claim. This store was uncommunicative

I attended the UPS store in Stony Plain today and had the most amazing customer service that I’ve had anywhere in a very long time. The owner, Gunjan Vyas, went out of his way to not only carry in the very heavy boxes that I had but helped me repack and seal them so that they would get to the destinations safely. In addition, he repacked them into smaller size boxes, so the cost of shipping them was less expensive than originally quoted. Mr. Vyas was patient and kind the entire time. I was incredibly grateful and equally in awe of the great customer service I received. I highly recommend this store to anyone.

Came in on a Saturday morning. Associate was 10+ minutes late. I was in a rush and haven't used ups before so I filled out the document best I could. Person said it was all he needed. I Sent a LETTER. Charging to receivers account. Person wouldn't tell me how much it would be even though I and a couple different ways. They kept dodging the question. I wasn't paying so I wasn't worried. I assumed it would be reasonable. I got an invoice a few weeks later saying I owed $41 for a 12lb package. That's completely fraudulent. Assuming that the other side would just pay whatever and not notice. I let the receiver know immediately. Don't trust them. Make sure everything is filled out exactly or use someone else.Edit: now I'm continuing to get automated phone calls and letters and they are charging interest fees on the outstanding payment. I called the number on the invoice and they said they aren't the right people to talk to. If you have had things gone ok using them, fine, but if you're considering using them, don't.

Service person had no knowledge of service. Was not able to ship my small package. Could not find a country on world map, once I pointed out how UPS work and showed him what needed to happen, I was informed that package was going cost Over six hundred dollars. I left went to Canadian Post my package was shipped for $16 dollars. He was not rude, just didn't know what to do.

I received absolutely atrocious customer service here today, November 10th 2021 by the lady that works there. I had a large parcel to send out and she would not take it there. Sent me to the Edmonton warehouse which has been closed to the public for the last year and a half. So after almost 2 hours of driving I was not able to send my parcel out. And then I called to let her know so that it was closed and that she gave me bad information she was very abrasive on the phone.

These folks are absolutely life savers, we had given them the wrong address 3 times because the person we we’re sending to was an elderly man. Jaison was very patient and understanding, he never showed any impatience. Please use this UPS OUTLET in support of what extreme customer service is all about.

I have used this location a few times now needing to send things overseas. Employees have been patient and extremely helpful! Very professional.

I had 27 parcels to mail out and both Aquil and Levi processed each one accurately for me. I will be back!