Outward Hound

Stephen has been great with our two dogs. We have two rescues from Mexico and they adore their time with Stephen and the crew.He’s a dog person and clearly took the time to understand our dogs before taking them out.

I don’t understand how this guy is legally allowed to still operate his company. He’s clearly an irresponsible dog walker and let’s tons of dogs go missing/die under his watch, most recently my friends dog. He was on a motorized bike of some sort, biking a pack of dogs on an unshaded trail in 25 degree heat which is ridiculous, especially when the dog in this scenario was a French Bulldog. He is very lucky he doesn’t have one more death on his hands this time. I highly advise no one to use his services.

I have not used the service however I was running and there were approximately 10-15 dogs and many off leash. The walker had no control over them. The pack of dogs ran up to me and got very aggressive, I was worried they were going to bite me. When I yelled at him to retrieve his dogs he was very rude. If I had a dog I WOULD never put them in his care. Many dogs were 500 m ahead of him running down the FSR. This can be very dangerous for both the dogs and the public

Stephen truly cares about dogs, I know this for a fact! I travelled far up north for work 14 days at a time. I had a frenchie, a frenchie which in fact loved heat! Would bake in the sun and in winter in front of the fireplace almost too hot to touch and was in heaven. Stephen made my dog steps to his bed. My dog is beloved to many. My opinion, living in different provinces, and different dog walkers and boarders is that he’s of the free’r, sort which really appeals to me. My dog wasn’t in a cage, I wasn’t constantly trying to be upsold with different care products and practices nor was I solid on any false ideal. I will use and continue to use Stephen. I’ve seen firsthand how much he cares and will continue to care

We have nothing but great things to say about Outward Hound. Our two dogs wait rave to the OH van every day they get walked. They get socialized, they get to run to free and Steve brings them back toweled off and exhausted. Highly recommended for anyone who wants their pups to enjoy an off leash experience.

Do not recommend. Aggressive, rude and unprofessional when told about concerns. Takes 16+ dogs at a time, has been caught using a motorbike while the dogs chase him in +25° weather, has lost countless dogs and many have died because of negligence.

My boyfriend and I are extremely unhappy with our experience with Outward hound. The first time our dog went on a walk we received a call from Stephen that he didn't have our dog with him. Naturally we were upset and worried. Stephen very rudely told me to calm down and that it was no big deal as this has happened before with other dogs. We don't think that this was justification for anything, in fact it raises more concerns in our mind of his capability. While we were on our way to help Stephen look for our dog we received another call. Better news this time, our dog had made his way back to Stephen's van. When Stephen dropped our dog off we listened to his account of what had happened. He admitted he made a mistake by letting our dog off leash too early. When we were attempting to express our concerns about the situation he repeatedly talked over us and was dismissive of the situation. We told him we will not be using his services and do not expect to pay for the walk. He ended the discussion by walking away and saying go f**k yourselves". This was the least amount of professionalism I have ever seen in my life."

We were on vacation in Squamish and were delighted with the personalized service we received. The owner of Outward Hound met us and our dogs were assessed for suitability, even just for a one off doggy daycare. We went cycling for the day knowing our 2 labradoodles were well looked after. They came home tired and happy, what more can you want. Thanks Outward Hound!

Stephen is super responsive, flexible, open, and up front in all his communication which really helped us develop trust in Outward Hound. When our dog comes home and just wants to snooze we know he's had a good hike - the amazing photos that Stephen posts are just the proof! We are really grateful to Outward Hound and wouldn't hesitate to recommend them to any other dog owner.

Would not recommend. My dog has come back from walks with Stephen with deep bite marks on three separate occasions. During peak times he has up to 16 dogs at once which I think is unmanageable. He has also lost him, and was never told until I got a surprised phone call from a hiker who found him. He was found close to the highway and thank goodness because he probably would have otherwise been hit.Stephen has poor communication, and can be quite rude. I have not heard good things about how he handles dogs but cannot personally testify to this.