Brault Martineau

Bought a sofa, was promised delivery within a month, never came. Could not reach anybody for days. They have no customer service in their stores. Couldn’t even get through at head office.Got a refund, never going back!

2nd time writing here. They lied to my 84 year old mother that her appliances were in stock. We waited and oh lol BTW When they tell you they are so sorry please write to media.sociaux. Don’t bother. I think that making an 84 year old cry is worth their money they are mistaken!! How dare you!So long story short. They admitted that at the last minute after 8 weeks of waiting someone took the fridge reserved for her and gave it to someone else.Another manager got it back so they had to do another delivery 2 days later. They just came today and our sales guy said they would take the old. The guys said no sorry. Left it in the middle of her house! So now we have to get rid of the old fridge!!! NIGHTMARE!!!

We bought a couch and it’s a good couch and all. But they empathize we should good the stain treatment which was 130$ which we agreed to. Turns out the stain treatment is a total scam, another company came in my apartment to spray the couch. They literally sprayed the couch for a single minute. So fast. Many places were not covered. And I’m 95% sure that spray was just water as I touched some of the mixture which fell on the floor and smelled it.Basically, we got scammed at Brault & Martineau

Paid full price of an Italian bedroom in April, they promised delivery in May, then changed it to June , today they delayed it to End of August ! Unreliable! Never ever pay before the deliver! We want our money back!

Avoid at all cost being served by LEONARD. Nastiest attitude, lacks tact and professionalism, judgmental like no other, has something up his behind type of person who considers himself to be above anyone and everyone else. He does not want to be there and does not know the first thing about helping people out with even one question. Not willing to work at all and it shows!!!! Just his attitude alone made us change our minds, and we truly need to buy a bed set for our son asap. We have been loyal customers of b & m, from electronics to bed sets and living room furniture but one experience like that and you question ever wanting to step foot back there!

My review is specific to the after service delivery. Purchased a new stove with warranty; it's a must for any appliance today and not because of the white glove service sales pitch. Delivery is on time but the stove is filthy; im told that the wood sitting on top of the stove top caused it and it's too protect it when stacking other appliances on top; that's reassuring. Here's where the issue started: 1- I accepted that the stove was dirty but proceeded to spend the next hour trying to scrape away wood embedded into the rubber edge (still not all gone). 2- The stove was missing instructions 3- A small dent on the top of the stove. Now i'm fairly laid back and can accept a few hiccups but returned to the store to ask if they can help with the issue with the embedded wood and missing instructions. They explained why this could happen but really offered no solution and told me to download the manual off the web; I asked if I can take the manual from the floor model. In terms of the embedded wood chips; they told me to call whirlpool. So they pitched me this white glove service warranty but the 1st day, im asked to call whirlpool. Bumped it to 2 stars as they let me leave with the floor model manual and the original sales person was nice. Finally, if delivery are going to dump all the cardboard in my bin, can they let me know so I don't have to take the time and remove all the parts that can't be recycled (styrofoam). FYI for whirlpool, you cover the entire stove with plastic but forget the stove top; it doesn't make any sense.

Came in recently with my mom and girlfriend in order to buy a vacuum. We were greeted by a girl at the door and she told us to look around and that a salesman would eventually come see us. We walked around a bit and found nobody. Eventually we were the ones looking for a salesman and even got ignored a few times by a gentleman in the back using a computer.After waiting for a while, a salesman finally came to see us. He was poorly dressed and looked like he came in after a hangover. He had no idea how the vacuum worked and seemed not interested in actually selling. We ended up leaving because the service was horrible. We went to canadian tire instead.Would not recommend to anyone else. Its overpriced and the service isn’t worth it.

If I could rate Brault et Martineau in lasalle zero stars I would. 3 times now we have scheduled delivery for a couch and three times the delivery drivers did not deliver the items. Trying to get a couch delivered to a seniors residence a block away from the store should not be this hard!I cancelled my order and will never shop here ever again. Brault & Martineau is the absolute worst furniture company to have to deal with. Customer service is garbage.

MATRESS PURCHASERS:We shopped for our new king size MATRESS and went to dormez-vous , linen chest and B&M.B&M costed the most but we went with them anyways because of the service promised.... now I'm doubting...delivery came , Wrong MATRESS cover size.... and remember that u have to have it to have the warranty... what are we supposed to do now???? sleep on the floor ??? ...they sales man said they would take old ones away so we nicely packed it up in bag.... they didn't want to take it because it wasn't written on the receipt ????the salesman said they would clean the MATRESS if stained..now I'm skeptical since it's not written either "lesson is be skeptical what the salesman tell you and have it all written.delivery guys came in with boots all wet and stained floors. even stepped on my rug even when it wasn't on his delivery path.... really not top notch service included. I would probably shop elsewhere next time. sorry lost my business for all future purchases."

Not recommend low customer service! Purchased king mattress 10 years guaranty. Mattress got small cracks after 7 years and they didn't took responsibility based on given guarantee! Do not recommend!