Clinique D'Urgence Du Reine Elizabeth

Not my first time going to this clinic for urgente care, but I believe they recently changed their system and it works really well now! First couple of times I went there I would wait an hour just to see a nurse and another 4-6h to see a doctor… But today I showed up at 8am and they gave me an appointment for 3pm that afternoon, I was able to go back home and rest until time for my appointment, at 3:10pm I was already seen by a nurse and the doctor came to examine me just a few minutes after! I was gone with my prescription not even one hour later !

Very rude and unprofessional staffs on the phone and at the receptionist. I talk with a man staff on walk-in clinic phone and tried to explain that my husband is in the waiting room and his french was not good and I wanted to make an appointment for him, but he was so rude and did want to listen to me and screaming at me like we do not have time today Madaam, Madaam.. he was so awful., Then he gave phone to other women receptionist and she was even worse. Me too I am work for healthcare services. I felt so bad for their behavior and attitude. They need a formation how to treat patients i think. Awful service.

I called 811 today for an issue for myseld and my daughter and they gave me an appointment for 7pm. Got a call from the nurse for a pre-triage and told me to arrive before 6:30-6:40pm. Got there and was out by 8pm. The nurse was really good considering that my daughter was scsred. The service was good. I would recommend.

The doctor do not care about the patients, just like had to work. The nurses was much better and caring.

We needed an urgent appointment for our kid, and were able to have it the following day. Registration, nurse and doctor were all friendly and helpful.Yes the building looks worn.Will still recommend to our friends who need an appointment fast

I don't have a name for the kind of services they provide here but it isn't healthcare. In fact, it's probably closer to being the opposite of healthcare.I guarantee that the staff here do not want to see you - you are a nuisance to them. Their day would be better off without you. They will ask you questions like Why are you here? You should be somewhere else" after you've explained to them your symptoms.A better question

Triage : The nurse leaves the door open and said don’t touch my door" when I tried to close it when it was my turn. Respect of Confidentiality 0. I was waiting nearby to see the doctor: I could hear everything that was going on the room and other people problems.The doctor: I was taken care by a resident and a senior nurse. The doctor was kind and offered a good service. The nurse was providing good support to the doctor and helped me feel comfortable during my tests. Thanks to the both of them.As someone with no family doctor I’ve been to a lot of emergency clinics and this one : 1 star for the service offered by the secretary and triage nurse

This is my second time going to this clinic, and although I had my set appointment for 7pm, the doctor only got to me at 7:40pm. The room I was in had exposed wire and was not clean. The receptionist and nurse were unkind towards me and the doctor seemed to keep forgetting to check my sample. When it was time for me to go, they didn’t tell me my diagnosis and just handed me a prescription paper with no other info, on the other hand apparently the sample I gave was thrown away although they needed it so I was asked to give another sample. But instead of doing another one, the other nurse picked it back up from the trash and used it. Very unprofessional. Please avoid this place.

Longest next day" clinic appointment I've ever seen. 3hrs and counting. Should have gone to the emergency"