PineRidge Ford

Excellent place to get service work done and the staff really seem to care.. Our local dealership just can't seem to do anything as promised! Well done Pineridge.

So stoked about my new F350! I had the best experience with Kevin, Sharie and Michelle. This was a huge purchase and they made it painless. They even had knowledge of taking it back to BC plus they ordered me exactly what I wanted (even though a little unconventional). I have had my eyes on a super duty since I drove one in 2005 while working at a different Ford dealership and was waiting for the right time! Fast forward 17 years, 8 other trucks, (one half ton brought brand new that I put 322k on) and here we are!! It’s going to be a great truck to pull my trailer, my fellas trailer and haul all the dirt bikes .I enjoyed being treated with respect and provided all details or important information promptly. I had help negotiating the deal but felt that my needs and wants were not overlooked. It’s a unique experience buying a truck like this being a female and I look forward to doing it again in a few years.This truck was worth the wait and I highly recommend dealing with PineRidge. Worth the trip!As the guys at work say: what are you going to do with that?Me: Whatever I f*^%in want.

Everyone was so friendly even when I was buying a vehicle from a few hours away. They ensured all paperwork was understood and helped set up my vehicle down to the app! Would definitely buy from this dealer ship again!

Absolutely love the service here. They try their best to help and do everything they can. The sales team and financing team are awesome too! They now have drive up quick oil changes that do not require an appointment as well. I pulled up at 755am one morning and was done by 830am. Always a great experience at Pineridge Ford!

These guys are great. Our tire was leaking air and we just pulled in and asked for help. They were very busy, but managed to move things around for us so that we had our tire fixed and we were out of there in an hour and a half. Totally saved our work trip. Friendly staff that went above the standards of customer service.

Jon and Randy are always very helpful and accommodating. Thank you for the great service and support.

Parts missing, Air intake was not properly assembled, wipers were missing. SUV was left unlock many personal items stolen.

I’ve been dealing with this dealership for over a year now. Purchased an used vehicle F150 2018 126kms with premium extended warranty. A week later spotted rear differential leaking. Since then, it’s been a year, countless trips and calls I made to enquire, sent truck for troubleshooting, ordering parts etc. They fixed it several times but can’t solve the problem few days later it leaks again. I’ve sent the truck atleast 6 to 7 times for them to look at it and work in it. Oh ya twice just to look at it and order parts, told me will call when parts arrived, weeks after no calls. When I called to check, please drop the truck we will look at it and order parts. There was one time they simply didn’t order the parts at all. How I know? Because after waited almost 3 weeks, when I called they said “ oh please drop the truck we will look at it and order parts “ ! So that means they didn’t order the parts at all. ( November 2022 -December 2022)worst part is each time service department promised to call to update, they won’t bother to ring. 3 weeks ago, they told me it’s time for them to check with their so call service hotline for advise as they can’t seem to solve the problem and they will call me back and as usual they did not ! So yesterday I had to make a trip down again then they simply said oh we ordered drive shaft for it as per hotline advise and last resort would be putting a new rear diff casing. Then the guy told me, from the record it’s being leaking since 12000kms. What?!. I purchased the truck at 126kms. And this issue wasn’t rectified during pre purchase inspection or during its factory warranty period! And was told the drive shaft would arrive by early May 2023. Guess I just have to wait, even if it arrives they not gonna call to update !Above all what frustrates the most is when they never call to update when they say they would!I have all the facts and records of these events as I’m not simply ranting here! I will continue to be patient with this nonsense until it gets fixed but please do yourself a favor, find a better dealership! It’s frustrating and now I have a truck which is not reliable for me to even plan for long drives.

I was greeted by John, nice man, very helpful, thankful that he kept me informed. I am please with the product and appreciate the helpful service. The staff are very friendly and accommodating.

very costly place. service can be better. parts department gets the star