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You will not find better customer service or quality anywhere. William has gone above and beyond throughout the entire process. Highly recommend The New Oak Tree and looking forward to purchasing more furniture in the future.

I really like this store. I'm happy just being there and enjoying the quality furniture. They offer the option to customize furniture to your liking by changing the stain, wood species and size etc. Prices are fair considering the quality of the workmanship and materials. They have good discounts when there are sales. The service is excellent and if you're there at the right time you can work directly with the owner.

I ordered a custom bed frame and mattress from here and I was very happy with the service from the staff. Evan and Dexter were extremely helpful with organizing around my very weird delivery schedule.The quality of the mattress was very high and they said it was made in Canada which I always like to hear!

We are looking for kitchen pantry units and these people can make what we want out of solid wood for a price comparable to everyone else's particle board. It is a no brainer!

Terry and his team are a class act. They rise above and beyond despite the Covid challenges. Our buying experience was best in class and we are very proud of our furniture that we have bought from them over the years. Love their new store. Pretty hard to go in and not buy something.

Sales person never calls back and you have to chase after him. Then excuse after excuse. Over 6 months of waiting and finally get my dining set only to have a warped tabletop.

Very disappointed overall. We ordered an (expensive) bed and dresser. The bed was available, however, the dresser had to be ordered. So far, we've had two signifiant structural issues with the bed. It took a long time for each issue to be serviced, we likely could have avoided the second bed issue if the 1st issue was resolved in a reasonable amount of time. We are still waiting for service on the 2nd issue...I would not recommend ordering a dresser unless you can see comparable models first. The dresser drawers were very small and shallow, and not functional at all. They also left the invoice from the manufacturer in the drawers of the dresser and it was a remarkable mark-up.We were really looking forward to our experience with the new oak tree. It has been a ritual in our family to purchase our bedroom sets from them, however, we will be stopping this ritual as a result of this experience.

Very nice furniture. excellent Quality. After sales service is probably the worst I have ever encountered. I am extremely relieved I did not spend more than I did. There are many other high end furniture stores that provide wonderful after sales service. I would recommend shopping and purchasing elsewhere. Spending a large amount of money here could be very regrettable.

This review is long overdue. Just as the pandemic was starting, we purchased a new build home, that was going to be a year in the works before we took possession, and we needed new furniture to go along with it. We had the pleasure to deal directly with Terry, the owner. He is very low pressure and was incredibly helpful.His product knowledge, design help and confidence in the craftsmen/women that build the furniture were just what we were looking for and needed.We purchased a full bedroom suite, full dining suite, sideboard/server, bar and bar chairs, counter chairs for the kitchen, front hall sofa table and matching bench, living room coffee table, and a few other items, and Terry coordinated the delivery to work with our schedule of taking possession of the home.His in-house delivery team were very pleasant, very careful and respectful of our new home, and did a thorough job - even putting on the anti scuff/scratch pads on the bases of every piece, and wiping it all down.Still now, a year and a half after taking delivery, we enjoy looking at our investment in new top quality furniture.We highly recommend New Oak Tree along with Terry and his colleagues - Carolyn and Dave - Almonte