Krown Ottawa

After recently using this service I was putting my child in her car seat. I noticed afterwards a massive grease stain across the front of my brand new winter coat. Having been a client here for several years I was surprised this happened. When I called I was told that their washing service was broken (they typically rinse off the car after spraying it) and that there were signs posted. I did not notice the signs, and no one informed me that my coat could possibly be ruined. Had I known this, I wouldn’t have sprayed my vehicle since I wouldn’t have risked ruining my children’s clothing, or mine. The manager and owner made me feel ridiculous for calling and asking for compensation, saying they wouldn’t “entertain the idea of replacing the jacket” and that they would “take my feedback into consideration”. I wasn’t even offered a refund of the spray. The way they handled this whole situation will prevent my family from ever returning to their company.

Superior attention to details here at Krown in Catherine. We change vehicles throughout the years but not rust proofing provider. Fantastic customer service, amazing specials, you’re guaranteed to be happy with the results and never having any rust on your vehicle ever.

Fantastic service from the phone reservation to the wave goodbye. Before giving over your keys, it was made sure that you knew exactly what was happening with the drilling of the holes; no surprises. Excellent rates; on the phone they even told me to go online to find a coupon to make it even cheaper.Afterwards, I met Tyler (owner) outside doing some prep work on the next car and asked him a quick question about spraying under the hood. Instead of just answering the question he told me to pop the hood and took the time to explain what was done. Even went back inside to get a portable pump spray and re-apply where I was concerned about.The building looks a bit rundown on the outside, but once you get inside, you are in very good (and friendly and professional) hands. They earned a customer for life today.I have attached a few pictures. The finished product was clean with minimal drippage and or overspray (though this is understandable, if not normal). All holes were plugged and the drill jobs looked nothing like what a naysayer tried to portray on here.Highly recommended. Go see Tyler!

This is the best location in Ottawa. They take amazing care, aren’t stingy on the product and Have excellent attention to detail.Our Car is a high mileage 2010, with 378,000 km and the key to its longevity has been constant use of Krown and scheduled maintenance. Your car is an investment, you need consider the cost of repairs vs an application of Krown. Krown is cost effective and keeps your car in top condition. Well done, thank you so much

They were fast and did a nice complete job. One thing that they need to watch out for though: they need to make sure that pedals, in my case the clutch pedal, are cleaned of the oil product. It scared the daylights out of me when I went to engage the clutch at an intersection. This could have been a disaster. I'm not sure how they could prevent this, perhaps by making sure that the pedals were actually cleaned after parking the vehicle but they need to do something to look after this.

They did an amazing job on my car, never buy the rust proofing module from your Mercedes dealer it doesn't work and they won't stand behind the warranty. Just rust proof your car with these guys and your car will last.

Don't go here if you have a sporty car. One of the young workers revved my car multiple times without my permission. Clearly no respect for others property. I even talked to young guy and told him that i dont appreciate what he was doing with my car, and he didn't care at all. Never coming back here. The manager even told me he's done this before. Clearly doesn't care either otherwise it wouldn't be an ongoing issue.

Very friendly staff And quick service I love that you can watch as they are working on your vehicle.

Friendly staff and owner took out the time to show me an especially rusty spot I should keep an eye on. Only complaint is the car was completely coated in a thin film of oil after it was done and it made the windshield a bit foggy and hard to see through.

I'm going to have my Mazda CX 5 sprayed there . I've had all my other cars done. They have great service and do a great job.