Parkland Chrysler Dodge Jeep Ram

Huge shout out to all departments at Parkland Dodge. I’m so pleased with everything, and love my new ride. My saleswoman was sooo amazing and helpful, finance was great to deal with and got the pre-approval done fast. Service had me booked right in with a few minor concerns I had, and sales made sure I was taken care of. The tech who worked on my vehicle was thorough and got all my concerns addressed the first time. I would highly recommend this dealership to anyone who’s looking to get a new or used vehicle. I bought a used vehicle and it was spotless, full of gas and ready for me.

Unacceptable service hours and no shuttle service on Saturday. Trying to get an appointment booked for a simple spark plug change, but they can only do it Mon-Fri before 1pm. This is unacceptable as not everyone can get service work done on their vehicle during the week due to the hours they work. Services like the above should be able to be done on the weekend as well and shuttle service should be on Saturdays as well. If a person makes an appointment a week in advance, that gives you plenty of time to order the two parts (spark plugs and intake gaskets) needed to change spark plugs on a Journey, one of which I was providing (spark plugs).

Bonnie was great with dealing with all the 7 recalls that I had to have done on my truck. The dropped me off at home and picked me up after the service was complete. She explained all to me and I was in and out with no delays. Fast and efficient. Thank you!

My husband and I came in around 12pm on a Sunday, learnt and test drove about the vehicle we were interested in and was approved and completed in 2.5 hours. Going to pick it up today after the detail, and are very excited. The salesman, sales manager and finance guy were all amazing to deal with, not pushy whatsoever and took the time to properly explain all aspects of the financial side and options.

Checked in with Scott for amy first oil change. Scott was very professional and courteous. I was interested in getting mud flaps, so he guided me to the parts department, and he introduced me to the two ladies by name. He helped, asking about what was available and got them installed for me. Great experience all the way around with everyone at the dealership, even though we didn't buy our vehicle there. Happy Jeeper!!

Their customer services is incredibly poor. Our family bought a new 2021 van in January of 2022. The engine was replaced in July 2022 and we noticed problems again in November of 2022. My husband and I have brought the van into parkland dodge 3 times between November 2022 and today and they consistently told us there is nothing wrong with it.Today while driving with our baby, the van started smoking from the hood and strong burning odor. All the alarms and lights were going off in the van advising engine over heating. I pulled over with my baby and got out and called the dealership. Parkland advised I needed to call roadside assistance. I did. The wait time was 4 hours, I called parkland back and they advised they have no rentals to provide for me (even though it’s in my contract) they were not willing to pay extra towing fees to bring it back to their dealership and I was to sit on the side of the road with my baby till the tow truck arrived. They had the audacity to even ask if I would drive the smoking van back to spruce from Edmonton.I spoke to several service staff as well as the service manager at Parkland dodge and they were unwilling to provide assistance to my family in any way without an extra cost.I contacted Derrick dodge (closest dodge to me) who were very understanding to the situation and quite concerned about me waiting 4 hours in +30 degree heat with my baby and smoking van. They arranged for me to get Derrick dodge, meet the tow truck to bring the van to them and got me a loaner vehicle within a half an hour.The customer care and experience I received from parkland dodge was disrespectful, rude and ultimately unprofessional. I do not recommend them to anyone and suggest people looking to purchase a vehicle stay clear from them. When I purchased the van, they were support and kind, however ever since the purchase went through they have only been helpful if I pay extra fees and services on top of the extended warranty already purchased.

Highly highly recommend anyone looking to buy a reliable certified vehicle, spruce grove dodge is the place! We had an amazing experience here and would highly recommend Jason to talk to! Actually Everyone from Peggy Jason Adam Mark and even the mechanics ensured we had nothing short of an amazing experience!! We came as unhappy customers coming from a different dealership and left extremely happy and thrilled with the new vehicle!!! And a restored outlook on dealerships !Thanks Spruce Grove Dodge!

This dealership was very easy to work with. They helped me find exactly what I need, and negotiated very reasonably. I’d like to mention my sales staff Jason Buyco for being really helpful. I would recommend this dealership to anyone.

I cannot rave enough about my experience with Parkland Dodge Chrysler Jeep. I have had many experiences purchasing vehicles in my life, which I typically dread at other dealerships. The haggling, high pressure, sell first/customer second environment at all the other dealerships I have been to was enough to make me never want to purchase a vehicle again.Due to lifes circumstances, I needed to find something to drive, and quick. Kyle responded immediately to my inquiry, with a very friendly, no pressure, accommodating tone. He sent me a video tour within 15 minutes, explaining every feature this vehicle had to offer.It was gorgeous, but bittersweet as it exceeded the budget I could afford.( I was dreaming a bit big)After much determination, hard work and dedication, talking to everyone he could to make this dream a reality for me, Kyle and Abby in finances, not only met my budget, they BEAT it!Abby was very polite, no pressure, and very understanding to my budget as well. I was approved extremely quickly and he was very kind and professional to work with!Overall, I can say, this is the first time I have ever bought a vehicle, and walked away feeling excited, relaxed, and ready for my new chapter in life.Thanks to Kyle for being so understanding to my situation.I will forever be thankful for your compassion, and BEYOND excellent customer service.A+++!

AMAZING! Hands down the most amazing, professional, easy and seamless car buying experience I have ever had! The team at parkland dodge goes above and beyond to make your experience as stress free and fun as possible. From sales to finance the product knowledge and understanding of the stress and pressure going into buy a new car makes this very big buying experience feel easy and exciting!! You will walk away knowing you got the best price and the car of your dreams! I will never buy a vehicle anywhere else after my experience here!Huge thank you to the parkland dodge team! You guys are awesome!!