Purerange Food Equipment

The technician Michael came to have the door of the cooler repaired.I was so impressed with his professionalism and he also answered my questions about the maintenance of the cooler. He is so nice and friendly. We are happy with his job done here.Thank you so much!

We have a coffee shop in vancouver, and one of our freezers went down over a weekend.   Of course it always happens after hours or on the weekend.  lol. This freezer was probably fixed 3 times just this year, and decided no more!Called a couple of places in town but of course they are closed.   Called Purerange Food Equipment and someone actually picked up!   Long story short Michael came by himself and delivered our new True T-49F.   He was great, and actually showed us how to clean the condensing coils every 4 months.  Took away our old crappy no name freezer our ex manager bought only 3 years ago.  Overall we are very happy with our new freezer and the service that Purerange provided.  Would buy from them again and recommend them to anyone looking for commercial equipment.

Technicians were very friendly and professional have lots of information. Kind and welcoming. Would definitely go again.

Bit of an emergency as over the weekend as our 2 door cooler went down. A friend of ours recommended this company. Glen came by to deliver a brand new True cooler on Saturday evening. Plugged it in couple hours after he left but the cooler was DOA. I guess these things happen. Called Glen and said he would look after it.He and Jason the tech came by late at night and fixed the cooler. They said sometimes it happens even with new coolers and that True company will look after us for the next 3 years. Told us not to worry as they are solid refrigerators.Great company with fantastic service! Need to buy my friend a case of beer for recommending them!

We visited 3 dealers in town and finally picked the folks at PureRange food equipment. Compared to other places, they are very knowledgeable.We like the fact they do not sell cheap equipment as this is our first restaurant and want to do it right. This is a company that knows their product, as they explained in detail the difference between different models and brands. Now, both my husband and I are not technical by any means so at times it was a little overwhelming, but it sure gave us a lot of confidence.Just before opening we had to have an inspection. Wes at PureRange always told us to test the equipment at least a few days before the inspection. Of course our construction was delayed, and this simply was not possible. We tested the equipment a few hours before the inspection and there was a problem with one of the coolers. We called Wes, and literally after getting off the phone an hour later their tech came. That's service for you!Could not believe how quickly Jason their tech came. Turned out it was a minor problem. We passed the inspection and everything else went smoothly.They are knowledgable, friendly, the best service and of course great prices! Thank you PureRange.

The greatest after service I got. The technician was very professional and went beyond what he had to. Also the sales person had great knowledge to ask questions!

Their products are the greatest at the Vancouver. They are so kind and knowlegable.

PureRange is one of the best dealers in town. They are pretty much the only dealer that has a service side. The entire team here is very practical and knowledgeable about the equipment they sell. They know what equipment is reliable and what is not. They recommend the best quality equipment for your business.

I have bought Hasegawa cutting board (48” x 17”) at this store for around $700. I know the board is demn expensive. I expected it’s good but when I tried it for a couple of hours, it’s turned out to be not usable in commercial kitchen. The cutting board surface is like sand paper. Whatever I put and cut on the surface, its residue stays on the surface. The residue can not be removed with wet cloth no matter how hard I try. Next day I called pure range and they do not want refund it since it is used.Probably I will contact local health authority to see if this kind of cutting board can be used at a comercial place. As far as I know it is impossible to use it due to cross contamination.For the time being, I use this cutting board as follows.1. Use it for a couple of hours with wipings. The board becomes ugly with various residues on the surface.2. Then move this board to sink and clean with warm soapy water.3. Dry the board in dry rack for an hour.4. Sanitize it and use it again.I am suspicious that this board is not intended to be used as general cutting board. This must be used only as a presentation board, something like sashimi cutting, nigiri cutting or completing dishes. Otherwise, it is so hard to maintain in a commercial kitchen and costs a lot of labour hours for cleaning.I wish the sales persons at this store was honest about this fact and let me know about it before I bought it. It never happened.Do not complain anything at this store! If you do, beware that one of the sales men is s good at teasing you and making you an idiot. That hurts more than the money you wasted.

I cannot believe i forgot to rate pure range after using their service for so long.... people working there are the best, from sells to tech. If i could rate more than 5 i would.