Suzy Shier | Le Château

Amazing customer service with great stylish designs for everyone! I had the pleasure of having Samar assist me with my choice and purchase, she is quite wonderful and delighted to have met her!I purchased a white button up shirt and the quality is absolutely amazing, with great prices!

Initially, I thought this store was for older women. One day I just decided to go in to look for a bday gift for my grandma and was shocked by the wide selection! They cater to all ages from teenagers to seniors. The staff there is absolutely lovely! Very helpful and social. It makes my day talking to them. I make it a habit now to buy one piece every weekend. Love this store

Absolutely horrible customer service. Well to be fair I didn't get any service. I was trying to help my daughter buy clothes and the staff hide and ignore you. Had to get a fitting room for my daughter myself, help her get different sizes and the girl just stood ignoring us. Even when I asked for help because the pants were stuck on the hanger she just took it and said sorry and put them back. So we left with nothing. Some training in customer service and sales would go a long way in boosting sales and store image. I take great pride in providing my customers with exceptional customer service. As a person that does the exact same job I would never allow a person to get ignored and not help them from beginning to end.

I didn't catch the names of the ladies who helped me, but all three were lovely. I came in looking for a Christmas party dress, found some myself and almost left, not liking what I tried on. One of the ladies, ( she has blonde hair and glasses) caught me as I came out of the change room and suggested three other styles, I didn't grab one she suggested but I'm glad for her direction, I did find one I liked on that second round. Another lady, with long dark hair stopped to admire the dress I chose and helped me choose a leather jacket to accessorise with it. She was very friendly and helpful as well! And the lady who rung me at the till was so happy and wonderful to end to end my shopping experience with. Thank you to you all for making me feel special and to help me. I hate shopping but this was not a bad experience at all!

I’d like to give a shout out to the ladies working at the Abbotsford location on Friday, April 16. Specifically the lady with the red hair, sorry I didn’t catch your name! Very friendly, efficient, and patient. The store was very busy and there was a lineup for the change rooms and she was extremely calm and organized. Thank you!

Great friendly service, they were very helpful. We were shopping for wedding outfits at the Abbotsford location, they went above and beyond helping us. Great job ladies, we will be back.

Always great customer service! The women who work there are consistently so helpful. They recognize me and make me feel welcome. They have great fashion ideas and suggestions. I always find something I love. I enjoy wearing the clothes for work and play.

I went this store at noon today, 2 kids were crazy running and giggling the store, no parents asked them stopped. It's not safe for all customers and kids. And one staff told me I can got in any fit room that curtain was open. When I closed my curtain and tried my new skort in the fit room, one woman opened the curtain and said I was there.. and no said any sorry to me. Her husband was even standed beside her.. I told staff and she said she can't do anything... is it means I won't go back this store again or owner should training all staff again,? Do customers have no any privacy in the fit room?

I thought I would give this store one more try after several bad experiences with the customer service in the past. There was one other customer in the store. I did not get any kind of greeting or acknowledgement that I even existed. I wanted to buy several outfits for work, but after trying for fifty...yes 50...minutes to finds sizes etc, and not one single time being acknowledged or asked if I needed help, I walked out empty handed. I heard the manager introduce herself to the other customer, so there was no point voicing my concerns to her as she was also completely ignoring me. I walked a few stores down the mall and gave my business to Cleo, where they were more than happy to assist me. I won't be going back to this location EVER. I have a Suzy Shier gift card and won't even go there to shop for free. Absolutely disgusted with the continuing bad customer service.