Ottawa Fertility Centre

I have had an amazing experience thus far at the clinic, especially with Allyson and Courtney A. - they have made us feel not only taken care of, but are so responsive to questions and help you understand your diagnosis and way forward. If I could have them for my PCP, I would! I am so glad I got assigned to be their patient because it has made a GREAT first impression of fertility practices for me :)

Awful. They just want your money. If you can do this anywhere else, do it. If you can go to India, or Toronto, or anywhere, you will probably be better off. Only go here if you don’t have an option. The worst. They will take your money. Will the provide service? Maybe they will, maybe they won't. But they will take your money.I have paid around $40,000 to this place by now. Do I get customer service? not really. I get plugged into the conveyor belt system in which they follow rigid impersonal protocols and check off boxes that interest them. Is there anyone who cares? Will you see the same person twice? Anyone available to answer questions? No, no and no. But they will take your money. Will they at least be nice to you? Don't even dream about it. They don't pick up the phone. They give you wrong phone numbers and then blame you for calling the wrong number.I think I would have been safer hooking up in a bar. It would cost less and I would be pregnant by now. Probably less heart break too.Don't go there.

Unorganised center and nobody answers their phones!Called me to tell me that they don't have my blood test for my appointment the next day...when it was sent to them 4 days ago.Tried to call all morning and afternoon with different extensions during their opening hours : no success!

Reported day 1 at 9am Friday for a time sensitive blood test done between day 2-4. Only got a reply on Sunday day 3 telling me they don’t have time to do the blood test for me until Tuesday day 5. I was told I can wait another month or I can do on day 5, not ideal but doable.If they tell me they are not able to see me ahead of time, I would have been able to go to dynacare on day 2 Saturday!!! They do not see any error in their way of making this not ideal for my health care. Not patient friendly nor accommodating in anyway.

I see a lot of mixed reviews on here. But I have to say that my husband and I had an amazing experience with OFC. We did our IVF cycle there; throughout the testing, ultrasounds, egg retrieval and transfer everyone was amazing. The nurses are phenomenal and informative. We saw Dr. Jackson, she was kind, respectful and always straight to the point. Judy, Dr. Jackson’s main point of contact was always a pleasure to talk to and always so helpful. I had two other doctors for retrieval and transfer, who were also amazing. We have since moved out of province but I plan on going back for future transfers of our frozen embryos!The only downside we had were blood & urinalysis done at outside labs were often lost or took time to find.

I would like to say thank you to the staff and doctors, specifically Dr. Bryden Magee for our successful treatment. We will always be grateful we found you and the OFC. The staff, doctors and nurses were absolutely wonderful.

The people are great. My only issue is the doctor I use continually brings up my weight. Just passes me along to the next appointment without any further steps or where to go from that appointment. Makes it feel like I'll never have a child unless I lose a significant amount of weight.

It's taken me awhile to write this review because my experience was so awful. Let me start out by saying the support staff, US techs, and nurses are lovely. HOWEVER, half the doctors care and the other half do not, you're just a number to be seen that day. This clinic completely missed a huge issue after I specifically asked for it to be looked into and learned I wasted THOUSANDS of dollars for IUIs that would have never worked. Additionally, I was under stimmed with the same protocol multiple times despite me asking for a change. Very conservative clinic with strict BMI rules. So glad I left and found personalized care, even if it meant having to drive to Toronto, it was worth it to leave OFC.

Dr Wu was very nice and knowledgeable, we had our first virtual meeting and she answered all our questions. The communication with the clinic is very fast and nurses are very professional and reply very quickly.

Disappointed so far with this clinic. My husband went for a blood test and they didn't label it right so he had to go back. I went in for an ultrasound and they didnt check me in properly, when i told them i was still waiting they continued to take other patients even though my appt was before theirs and then after 40 min of waiting with a full bladder a lady comes out and tells me they arent going to do my ultrasound. With such disorganization with routine testing, it makes you lose trust that the clinic will be able to take care of you and completqe your procedures properly.Update: I was contacted by Leanne about my concerns. Next visit, for another ultrasound, went much better. I was seen right away and no issues.Update 2: Dr White has been great with answering our questions and replying very quickly. It is very much appreciated!Update 3: We really appreciate Dr White's attitude and honest information. He seems willing to actually do the work to figure out if there is any options beyond typical processes since our cycle failed. But OFC does work as a 'team of doctors' so even though Dr White is our dr we have had interactions (phone and in person) with Dr Schmorgan and we agree with many other reviewers...he is pompous and arrogant. I would request another dr if he is the one you are assigned. Other dr at OFC seem quick to dismiss you if you dont fall into their typical cases and deliver bad news (like your only option is donor eggs) even though they arent your main dr. I think dr white would be a better fit at a clinic that offers a higher level of care. If the truth is that you are out of options..okay...but at least have the main dr deliver that news and actually take the time to think if there are other options at OFC or point your patients to other clinics if they offer services you dont. Just a suggestion...Reducing to 3 stars because of the care provided by some of the dr at ofc