Robson Post Office

I came here looking for holiday business hour changes and found these negative reviews. I go there once or twice per week, have been served by several different people and have no bad experiences to describe. They must be doing something right because when I saw the bad reviews I felt an urge to share my good one.

The worst phone service ever. I phoned them if I have a parcel to pick up after receiving a final notice. The lady who was on the phone with me did not say anything after hello and holding the line and eventually hung up. She said the walk in customers are priorities when I called again. I understand that she was busy with customers at the moment and can wait as long as she explain to me. She just does not have common sense of customer service and was quite rude.

Sadly had a very rude encounter with a younger asian girl. Very hostile from the get-go. No idea why. I asked if everything is ok and she ignored me. I was posting something important and decided not to go through with it because of the hostility. Worrying she may do something she shouldn't. Sad because this is my local Canada Post. You are part of the community, Please fix up and act accordingly.

Its usually not busy here and my packages have always been accepted and processed appropriately, so 2 stars for that. Customer service other than simple processing packages is not good. I know staff will generally not respond to my hello/thank you and that's fine. Today, however, went beyond the usual unpleasantness - the woman at the desk did not answer my hello

Terrible! The young guy who works there, is extremely rude and unprofessional. I ordered something on line for Christmas but I was never notified and my product got shipped back to the sender. For some reason this post office sent my product to Montreal and then to Richmond and them back to the sender. He refused to accept their mistake and instead of being professional started yelling at me an shooing me off with his hand gestures, as if I’m a bird. It’s very clear that the his parents never invested any time to teach him some basic manners. Canadian culture is knowing for its politeness and high quality service. People with such poor customer service manners shouldn’t be allowed to embarrass our city. If we all stop going there until they learn how to be polite and professional, maybe we can get our city back the way it used to be?!

Terrible service. Don't have a printer. Go anywhere else but this location. Purolator is amazing. people working here will go out of their way not to help you.

There are a lot of negative reviews about young Asian female staff and that’s true. The male Asian staff is very kind and friendly, but the young female Asian staff is the worst. She’s extremely rude. I did not even want to give a 1 star. She deserves 0 star.

I have mixed feelings about this place. I do agree with other reviewers that the older Asian lady with glasses always seems to give off a negative vibe even if you happily say hi to her while dropping off (4/4 times so far). The younger staff (her children perhaps?) are better but not all of them... The guy is typically pretty nice to me as is one of the younger women but one of the slightly older ones (but still young looking) is on par with the senior Asian lady with glasses; I had a bad experience with them both that I will share below.Here’s my very bad experience: one time I had questions and while they answered in the fewest words humanly possible, they ended up talking about me in Korean… in front of me while I was still standing in front of them! It was not a good feeling because I am pretty sure they were talking about me as they threw glances my way while doing so and it sadly made me feel very uncomfortable :(The reason this gets two stars is because of the location, it’s right on Robson and there is parking in front compared to the other Robson post office a few blocks up (which by the way is AMAZING with very smiley patient staff so go to that one if you can). Also this post office is inside a building and there is a misting/water station for dogs in the front by the City of Vancouver so that’s nice. Lastly I saw the post office workers at the other stores within the building so the family probably owns multiple stores within the building if not all of them including the food court upstairs.I really hope the owner reads this and knows that I want to give them business still, but they need to improve their customer service… a smile goes a long way! I hope this review helps them improve so that they will have more and more business not only at their post office but other stores in the building.

This review is for the senior staff lady with glasses. Either she didn't get to have her coffee in the morning, or just hates her job with passion. She won't respond to a simple hi or thank you, which is fine, maybe she doesn't like wasting her energy on basic greetings. But please don't take your anger out on people's parcels by tossing them.The younger lady on the other hand has always been nice and polite.

Horrible service!!! The lady who works there doesn't know what she's doing. One of my parcels got charged tax and duty. I contacted CBSA and asked them to get it reassessed as it was a return item from one of my US customers. They told me just bring my receipt to the Canada post location where my parcel currently is and ask them to send the parcel back to the closest CBSA casual refund center. I went there, the lady told me, they never done that before and I have to pay for the tax and duty, plus the shipping fee to send it back to the refund center. I asked her if they have a internal support line that she can call and ask, but she told me they don't have a linertal support line. I went back home and called Canada post myself, they give me a clear direction of what to do and told me their staffs should know the interel line number or worse case the staffs can contact the customer service department. Anyway, now I have to go back again (3rd time) to fill up some forms and get my parcel reassessed. I felt no support at all during the entire process and the lady who works there just doesn't care about their customers.