U-Haul Neighborhood Dealer

Despite the major issues I had with Uhaul itself, the people here were very friendly. We had to do an after hours drop off and came in to make sure it was all ok and get our deposit back. The lady was super nice, refunded us our deposit and even chit chatted with me about possible job opportunities in Spruce Grove.When I phoned in the morning they seemed a little rushed and couldn't talk to me about my issue, but other than that I had a great experience.

Had a great experience at Spruce Grove Uhaul location (aka Progress Glass). Had a smooth time reserving and renting my uhaul trailer for a small move. I have been a loyal customer with this small family run business for years and I have always had great service. They are always so kind and welcoming and make you feel like part of the family.Being a longtime customer I occasionally noticed some customers walk in immediately angry, yelling, demanding, with little patience and just act completely rude. If you treat people that way how do you expect to be treated back? All of you need a reality check and learn how to respect one another. Get a grip.Everyone at progress Glass works hard..prices are reasonable and in CANADIAN DOLLARS. I'm very happy doing business there and would definitely recommend!! Awesome job guys, keep up the good work

Very disappointed with service, because I asked if there are any hidden fees besides $79 + $17 insurance + $0.79 per mile, on they said no. I payed $187.95 and thought part will be returned when they calculate miles I put on , however later I found that minimum 50 miles charge will be applied automatically - bunch of crooks! Nothing is transparent anymore.

Do not use this location at all!!! Rental with uhaul is a nightmare. We drove from Edmonton to spruce grove to pick up our truck 2 days before moving as I felt I had a truck for 2 days and when I got there, No truck. Even though I spoke to Mary Lou personally and felt I had a reservation. She basically did it online. And said it was canceled’!! So now it’s Saturday and no way to find a truck she was not helpful at all. Hope there glass businesses is better’ !!

Treated terrible, when I informed her I'd be a few hours later returning the woman threatened to report the U-Haul stolen unless I allowed her to talk to my friend who was present but not on the account. She refused to give an extension on my services despite the u haul being available, and didn't even do a walk around or check the fuel level.The u haul was available for extension because traffic department ended up giving me an extension and ensured that I wouldn't have to deal with her. Traffic department mentioned receiving multiple complaints aswell

Front desk rude and snappy.Was told to go retrieve the unit number off the inventory of the fleet, isn’t that your job? Also the manager had to move a trailer out of the way of my rental and wanted me to do it. When I said don’t you have workers for that he lost his tempter and said “I don’t have to rent to you” so I asked for a refund. After that he swore and cursed at my friend and I never did get a refund. I had to call his manager and request a cheque to be sent out in the mail. Terrible experience, worst place of business I’ve ever gone too.

I had a great experience with the spruce grove location. Also thankful that progress glass decided to be a dealer on the side otherwise I would not have had the service of renting a uhaul in my local city available to me.The uhaul representative was very kind and helpful, it can get busy and hectic in the rental office when 5 or more Customsers are lined up to rent or pick up their reservation all at the same time, but she does her best as she is the only u haul rep there.As in most situations in life patience and respect go a long way.She actually went the extra mile to make my rental process smooth from start to end.I would say anyone who has a problem with this location probably came with the wrong attitude to begin with, not fully understanding the the situation they were in.I would definitely recommend this location, and use it again.

Terrible service. Called reserved a truck went in to give my cc for reservation and was told they don't have any reservation for me. Told them it was for this Sunday! They say they are closed but the website clearly states they are open 2-5. She offers me a truck for Saturday instead. Awesome but I need it for Sunday. Waste of time and money! I'm shopping for Windows too but this company progressive glass is so unorganized I would never deal with them again!! Into Edmonton I go after a call to uhaul S head office!

DO NOT BRING BACK HERE!!! They asked me to fill up and gave me a credit of 56$ to do so... was filled up like asked and still charged me 56$!!!! So in total it costed me 112$ to go about 40km's!!!!

Super nice people, uhaul was nice and clean and ready to go. Only thing is I wish the gas tank was filled so I didn't waste time filling up. Otherwise it was amazing!!