The Treadmill Factory

When you are looking for advice on where to buy a treadmill, and the owner of your gym tells you “The Treadmill Factory”, that’s where you go!!I decided on the Markham location. I had so many questions. I was lucky to get Kyle on the phone, who was professional, informed and patient. Kyle took extra time and care to communicate with me, back and forth, via phone & email, over a couple of weeks to help figure out what machine was best suited to my needs and space. He offered me several options with varying price ranges and I never felt pressured at all. I received quotes in writing, and all of my queries were answered promptly. The final transaction was smooth, and near effortless on my part. Kyle, on the other hand, may need a vacation after having to deal with me! Thank you so much for your incredible service. I look forward to using my Matrix for years to come, and highly recommend this store for all of your fitness needs.

I visited Threadmill Factory in Markham about a month ago. I got some gym equipment and Samantha was so helpful and very professional. I should have write my opinion sooner but I've got very busy but I started to use the equipment again. I am very happy about the products. Samantha explained about the differences on different squat racks and the add-ons that I can install on a rack. This helped me to make an informed decision. She was very knowledgeable. Thanks for a great product and a great service.

From the first time I walked into the store Kyle was absolutely amazing and provided excellent customer service. Very knowledgeable and kind person who answered all my questions, and was prompt to reply to the emails/inquiries. Kathy was also very helpful and provided excellent customer service. Would definitely recommend friends/family and everyone to purchase equipment from treadmill factory. Great selection and amazing prices.

I have been shopping at the Treadmill Factory in Markham for several years. Essentially, I have built a fully functional gym in my basement with approximately 80% of the equipment purchased at Treadmill Factory. Service has always been good. The quality of the equipment is probably the best in the retail industry. They continue to bring in new, updated and affordable equipment into their stores on a regular basis. Keep up the great work.

If I could rate 0 stars I would.By far the worst customer service experience I’ve ever had to deal with.There was a number of issues with my order, all mistakes on their side and after 3.5 weeks of still not receiving my item correctly I cancelled my order.Issues dealt with-1. Not offering free shipping in store purchases when online it offered free shipping on the same items.2. Not inputting required customer information into the system correctly to ship items out.3. Delay in delivery.4. Delivered wrong product & skid delivered looked rough, not sure if products were okay.5. Customer constantly following up on status or to inform of issues.6. Dealing with extremely rude employees.An employee named Adrian said ‘if I had ordered with him then none of the issues would have happened and that his team is constantly making mistakes’. An assistant manager said ‘if I wasn’t happy with their services then I should go somewhere else’, best advice given.I wouldn’t recommend anyone shopping here if you want good customer service.

I have been to The treadmill Factory numerous times to browse and make purchasesKathy Huang was very hepful . Answered all my questions and concerns and was very reliable when i had questions by email got back to me in a timely manner overall great service. I will definitely go back im very satisfied

It was good during the sales process, I called in the day before to schedule delivery . I was told by Kyle it’s between 11am-3pm. The next day I stepped out busy with my renovation and the delivery guy called me at 10:40 saying they will be here. I asked politely to come later and he said no. You have to cancel the delivery if that’s done . I don’t understand why the upper management give such broad delivery time frame for large items like elliptical machine , bench and tiles. They should already know their delivery schedule ahead of time. Perhaps one to two hours max window time at most. I cannot be stuck home waiting from 11am - 3pm. #2) the tiles they installed wasn’t included in my price but they did it for me. But now i realize it was installed upside down when I asked the delivery guy this looks upside down. Now I have to do all of this again. Also Patrick should have told us to pay for bench assembly but he said it was easy but easy is different from everyone’s perception. At least he should have ask if I’m a handy guy or not first before assuming the behind it’s easy to assemble or not first. Would not recommend. I rather go online and buy from Amazon their service is better than this . And I paid over 4K on this… never go back. “After few days I just found out the delivery people actually broke my side back yard door and we have to fix the door. To criticize a customer being rude and elitist is quite absurd. I was simply voicing my frustrating experience. And you did not ever try to fix the frustrating experience. And for you to constantly interrupting me during the phone conversation shows how “ professional “ you really are. Your approach from the get go was also bad I hope you have a better person understand how to make the customers experience better. I understand no company is perfect but is how you rectify the customers’ concern makes a customer loyal for life to the company. Again your initial approach over the phone add no value to make the paying customer’s experience any better. Hope all thee best and Good luck to the company on your future endeavours.

Have ordered several items from The Treadmill Factory to build our home gym over the past few years and always impressed with the quality & quick delivery! Most recently purchased the Bowflex Treadmill 22 and love it. Also have their Fit 505 power rack with lat pull down attachment, dumbbells, kettlebells, and bumper plates. Would highly recommend!

What an experience! 5/5Starting with a pbonecall to the store coming from out of town, I spoke with Josh P who immediately put my mind at ease that what I wanted was there and that he would be sure to take care of us and answer all of our questions when we arrived after the long drive. And if we couldn't be in today and missed him, he had a great team that could help.Walking in, the showroom is impressive! Quality everywhere and nothing left to be desired.Customer Service is no joke to me, having managed in the industry for over 25 years. Josh is an incredible representation of how it should be done. He was welcoming when we arrived. He listened and asked questions about our lifestyle and goals for a new treadmill, both now and in the future. He was confident and reassuring. He worked with his team to get me every detail I needed to make the right decision.Josh P was on point to make sure our experience was the best.We left confident and very excited. We had just made our first Treadmill purchase. With Josh as our Expert and his team working to back him up the whole way, this will definitely not be our last visit. Not just for us, but friends who will hear about our experience as well.5 Star Josh P!! Customer Service is something you have or you don't. And you're Rocking it!In the words of a hero, I'll be back."Thankyou Josh P for making this experience great!"

This is the first major purchase I've made at Treadmill Factory and certainly will not be the last. From the moment you step inside the showroom, I was immediately impressed on how well the store was organized, and how friendly the staff were. You did not feel pressured or 'watched over'. Kyle was very patient and quite detail-oriented on recommending the ideal elliptical to meet my needs. His professionalism, deep knowledge and relaxed approach was appreciative. All my questions (there were many over a few visits) were answered. Pricing was fair and open. The delivery service was excellent and efficient. Post-sales support is just as important as pre-sales: You can really gauge an organization on how they treat a client after the sale is done. My elliptical had a missing part, from the factory. Once Kyle was informed, he immediately jumped into action and worked with the vendor and parts dept to secure and ship the part ASAP. I was very impressed with how he expedited this and the follow ups to ensure everything worked out well. Great service, great products and equally important, great post-sales support.Thank you Kyle and your team at Treadmill Factory for making the buying and post sales experience top notch.