Lexus Service Department

Coffee bar and lady making the coffee is the best experience while servicing vehicle and waiting. Complimentary inside cleaning is really mediocre, some areas are nicely cleaned, some are completely missed. My biggest beef with the service desk staff is, that when I have some negative comments or complaints about my 1 year old RX 350, they pretty much look offended how I dare to voice such things. Nobody to talk to honestly and I have a lot of small things to point out about my vehicle that could get corrected and updated in the future. One time I was told that my alignment didn't pass and I should fix it, I didn't because I had a feeling that they're trying to make extra money on me. When they tested my vehicles alignment at the next service, everything was excellent, go figure.

Worst customer service experience.They will ask you to blindly put an offer on vehicle that you not even looked at or test-drive.The sales person Zihao Li super rude. I don’t recommend deal with him.They talk to you like your are gonna steal their vehicle.Not recommend go there to do the purchase.

Bad experience. The problem did not solved , Promise to wash the car after service . it never happened

Always a great experience.

Very disappointing dealership.The service has been horrible. The service department -- right up to the service manager -- ignored multiple booking requests (online and email) and did not advise me (the original owner who purchased a new RX from them last year) of recalls!Although it costs me money personally, I have moved my service to Lexus of Calgary, who have been much more responsive and who will likely get my business for my next vehicle purchase.

Valet driver Bill did amazing job taking our car for service and bringing it back.