Coastal Riders

If I could rate lower than 1 star I would.The kids working there are awesome, super helpful and understand what customer service means.The manager, bald guy, is super rude, condescending and doesn’t care about helping customers who want to be informed about the equipment they are paying hundreds of dollars for. He makes sly degrading comments that will make you feel uncomfortable and insecure. He just wants to make the easiest sale for the most amount of money.Might be time for dad to step down as manager and let his kids run the place.

absolutely AMAZING service, i wish i remembered the name of the guy who helped me and my boyfriend pick out the perfect ski gear and snowboard gear, had an amazing experience! definitely would recommend this place for anyone who wants to buy their own gear! he made us feel sooo welcome, was funny and taught us so much, the workers all knew what they were doing and super helpful! ski and snowboard gear is expensive regardless but it was SO WORTH IT in the long run! cannot wait to continue using our gear through out the years! already had a test run, and we had an absolute blast, the guy helped us pick out the perfect gear that suits our needs and wants, 10/10 best ski shop ive come to!

Great local shop. Friendly & helpful owner & staff. I’ve snowboarded for 30+ yrs and had previously dealt with Comor, Boardroom, Pacific Boarders, etc. when I lived in the city. Very happy we have this gem nearby stocking the brands I like. Less selection obviously vs the West 4th strip but otherwise the shopping experience is spot on. Bought a Burton Step On setup from them this Dec. Definitely recommend & will go back for other needs!

We had a great experience with the staff at this snowboard retail store. The prices were the same as it better than the competition for snowboards and the service was great. We were able to buy boards and bindings and get them put together in a half an hour or so. Chris was a great help, and Tim the owner was also really nice. They were knowledgeable and attentive. The shopping complex has free parking, but you may have to drive around to find a spot if it’s busy. There’s a lot of great shopping and food in the same complex so you won’t be bored while you wait for your bindings to put onto your board.

Awesome ski/board shop. Great prices and great staff. Bought a new deck and Brad set everything up for me in shop. Will be back for more upgrades!!

The manager charged me full price for a board that was on sale after a set of boots ripped first time of use and were refunded from ride. Had to go in 6 times for the refund as well

I had an awful experience a while ago at the south Surrey location. I went in to browse and ask a few questions. A guy who appeared to be in his 50’s with a shaved head reluctantly helped me. From the start of the conversation he was noticably condescending and shockingly rude. In any case, I asked the questions I wanted to ask and then got out of there ASAP. Never in my life have I written a bad review for a business, but I left just feeling just terrible, almost like being bullied and so this is worth mentioning. That guy should never be working directly with potential customers.I should mention that I have been in a few times before and had a good experience with other employees, hence the 2 stars instead of 1.

Just had my second visit to this store and both times I’ve been there I have had excellent service. The first time I was helped by two young men that went above and beyond my expectations of great service (especially for their age!) and the second time I was in looking for a gift for a friend and the person there was extremely helpful and very friendly.The store is also kept in pristine shape, always looks clean and very well organized.If I didn’t live so far away I would come more often, but at this point I think it will be worth the trip for all of my snowboarding needs next season!

Fantastic store with awesome employees.Went in for some new snowboard boots and bindings. The fellow that helped me was great! Will be back for more gear!

Went to go check out what kind of powder snowboard I might want to get this coming winter and left with a new board and got a great deal on it! They were very helpful with explaining to me what kind of bindings would go best with this type of board and the end result looks great! Can't wait for winter to come!