Empire Auto Group - Used Car Dealership in London, Ontario

Where can I begin. This is the second vehicle I have purchased from this company in my car buying experience. Both occasions have been smooth, and painless.The vehicles have proven to be substantial. I travel from Brampton to London to be serviced by them, and its totally worth it.The staff members are AMAZING! This time around I had the pleasure of working with a young lady name Savannah. She was welcoming, easy to talk to and very attentive.Savannah and her team were efficient with every step of the process. Sorting out financing, signing of documents, arranging for detailing of the vehicle, safety testing and passing as well as licensing. She made is so effortless for me I found it more stressful getting insurance, than buy the car.I could write a novel on the service I got but ultimately it will be just to say....EMPIRE GROUP LONDON is an AMAZING PLACE to purchase your vehicle.I will be back in two years for another vehicle and I CAN'T WAIT!Thank you Savannah and team!!

First of all, my sales guy Andres has been amazing- this review isn’t about him. It’s the owners fault. I’ve had a horrible experience with this dealership. They sold me a “safetied” vehicle- with an exhaust leak and a malfunctioning wiring harness. They acknowledged it and attempted to repair it with electrical tape. The issue persisted. The car stalls out in the lane way, my rear tail lights went on the left, the heated seats all went and it doesn’t run properly. Ive only had the car 1 month and 2 weeks of it have been spent in the shop. Ive requested my money back and they refuse, rather they want me to trade it in and buy something more expensive. I’ve contacted OMVIC. I’ve brought it to another shop and had a diagnostic done stating that it requires a new wiring harness. They still refuse to help me and have sent it home with me. It’s a fire hazard and not safe to drive. I have 5 kids, I can’t get them out fast enough if this car catches on fire. I also had to pay to have the exhaust leak fixed out of my own pocket.They have so many good reviews which is why I chose them- recently they had a competition with a reward to whoever could get the most positive reviews.. maybe some people have a good experience, lucky you. I did not. I’ve spoken with the owner directly and he’s of no help. I just want my money back so I can buy a car elsewhere.

To whom it may concern,I strongly recommend this auto dealer. Totally professional 1st class treats the customer like he's or she's number 1. Will give you options and do everything to get you the best deal with the best warranty.I do not give recommendations or compliments lightly. I'm a very demanding guy and they exceeded my customer service expectations.If I could give more than 5 Stars I would.However owns this company well done. Just ask for Sam. He'll take care of you.

Recently did a trade in with Andres and Sam … had a great experience ! They really went over and beyond to help me get the suv I wanted . Very happy with my purchase and will definitely do business with them again.

My mother and I were aided in finding the ideal car for my needs by the wonderfully helpful and courteous staff. Sam made the whole experience so fun and the buying procedure went quickly and smoothly, and the dealership was tidy and organised. The sales team worked hard to find me the perfect fit, and I never felt hurried or under pressure. In conclusion, I strongly recommend this dealership to anyone searching for a new or used automobile. I'm grateful for such a wonderful experience!

I recently had the pleasure of working with Andrew, a car salesperson who truly exceeded my expectations. From the moment I walked into the dealership, Andrew's warm and welcoming demeanor made me feel at ease. His extensive knowledge and passion for cars were evident as he guided me through the entire car-buying process.Andrew's professionalism and attention to detail were remarkable. He patiently listened to my preferences and requirements, taking the time to understand my needs. His ability to provide insightful suggestions and present various options tailored to my budget was exceptional. Andrew went above and beyond to ensure I found the perfect car that matched my style and requirements.Not only was Andrew knowledgeable about the cars on the lot, but he also took the time to educate me about the different features and technologies each vehicle offered. His thorough explanations and willingness to answer all my questions gave me the confidence to make an informed decision.Throughout the negotiation process, Andrew demonstrated excellent communication skills and a genuine desire to find a solution that worked for both parties. He was transparent and honest, making me feel like I was in good hands. His professionalism and integrity made the car-buying experience enjoyable and stress-free.I cannot emphasize enough how grateful I am for Andrew's exceptional customer service. His dedication to ensuring customer satisfaction was evident every step of the way. Even after the sale was complete, he followed up to ensure I was fully satisfied with my purchase and offered his assistance for any future needs.In summary, Andrew is an outstanding car salesperson who goes above and beyond to provide a remarkable customer experience. His expertise, professionalism, and genuine care for his customers make him stand out from the rest. I highly recommend Andrew to anyone in search of a top-notch car-buying experience.

Honestly this is an amazing dealership. People that value their word and customers are rare. Sam & Empire auto are most definitely some of the best to work with in the industry, from real lenders to great vehicle options. If you are looking for your next or first vehicle, it would be a mistake to get a second hand vehicle anywhere else.

Thanks to Savannah she was able to get me into a car and get my boyfriend some new rims and tires. She is wonderful and will tell you straight up not hid things. If you ever need a car contact Savannah