Cadence Shoes

I have never been so dissatisfied with any customer service in my life. I purchased a pair of sandals form Candice shoes in July of this year. I had special orthotics made for them so they, of course were not at all cheap. Both sandals have completely cracked in half one month later. I took them into the story thinking they would help me. NOPE!I was asked accusatorily 'what did you do to them? I have never see that before'I told them that I have never seen that either and asked for a replacement shoe.I was told that they don't do that anymore because they would be out of business if they replaced shoes that were damaged and that I had to contact the company itself. I was surprised at that and asked why Candace shoes wouldn't stand behind their products. I was then told that this is 'how the modern world works'.I then asked for contact information for the company and was given incorrect information and sent on my way. Since then , I tried to contact the company and the contact info was incorrect. I went online and tried and have been emailing the company every day and have not had any response.So because of Candace shoes' lack of care for their customers, I am out a pair of shoes and the price of a pair of orthotics specifically make for those shoes. VERY POOR SERVICE. If I could leave less than 1 star I would.

I had a lovely salesperson Kanisha, who was very helpful and knowledgeable about different shoe brands. She was patient and well mannered. I would not hesitate to shop here again.

Best Kelowna Shoe store for fashion shoes! I got my most favorite boots ever from Cadence Shoes. Fabulous service! Great Selection.

I recently bought a pair of boots at Cadence downtown.... My experience with the staff and owner was first class, over and above my expectations. i was looking for a particular boot, a boot which was also carried by a national box store. At the end of the day i was able to get what i was looking for at a better price and with excellent service from a local business. Highly recommended!

You really don't want to hear a bad review, but I am going to give you one, the manager or owners of this store on hwy 97 in kelowna b.c. should know thtat you have the most ignorant staff ever, I went to the store approx 15 minutes to closing looking for a pair of winter boots, and i was greeted by a girl behind the counter, saying we are closing in approx 15 minutes, there was no one in the store and the other 3 staff members would not help me they said the shoes were at the back of the store and so I went there but do you think I could get a girl to help me, not on your life, they made noises so they could not hear me asking for help. they were all totally rude, I left the store never to return. I think you should look what your staff is doing if you care about your business. I am also going to pass this info on to all of my friends. Its too bad.

I love this store. They have some beautiful footwear. Despite the negative reviews on staffing, I have never had a problem. Found them to be extremely helpful. It always a pleasure stopping in and checking what they have. I've bought about 4 pairs of shoes and sandals from this place and they wear beautifully. No issues with anything from here!

All the staff are so knowledge and so pleasant and professional. I went into the store to buy an expensive shoe but I was helped to buy a shoe that was a better fit and more functional than the shoe I had my sights on. So better shoe and as well, a better price as it was on sale. The focus was completely on my needs. I highly recommend this awesome boutique store.

The staff & owner here are so friendly & helpful & they have so many trendy yet comfortable styles! Although not in everything, they even have size 5 which has gotten so hard for me to find. I would highly recommend this store, especially great to support local over the big box boring stuff elsewhere :)

Great service. My husband always has a hard time buying shoes but the ladies there were so helpful and got him a great pair.We will definitely go back, great selection and good quality.

So here's the thing, I found a Great pair of shoes. I love them. The arch support wasn't great, and the girl working suggested some birkenstock inserts which were perfect. Amazing!However, after I bought the shoes I looked online and a different small buisiness near me was selling them for $50 less. I love supporting small buisiness, but in this day and age a $50 difference is huge. I went to return the shoes (but not the insoles), and was informed that they didn't do refunds, only exchange and store credit within 7 days of purchase. I wasn't told this before I bought the shoes. To top it off.. THE STORE CREDIT IS ONLY VALID FOR 1 YEAR (which I thought was in poor taste). Although they have a decent selection of quality shoes and helpful staff, their prices are outrageously inflated and their business practices are questionable.