Maritime Travel

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After some initial issues with my airline bookings, Maritime Travel did sort things out after I expressed my concerns and feedback. Firstly, they charged their fee three times to my credit card. When I notified them about this, my agent promptly apologized and credited the two erroneous charges back to my credit card.Secondly, after cancelling my flights, I eventually learned, after some initial confusion, that Maritime Travel's (MT) cancellation policy not only differs from the policy of the airline they had booked me with, but MT's cancellation policy was much more onerous as well. Maritime Travel had not disclosed their cancellation policy to me, or that it differed from the WestJet policy, at any point of the booking process -- not even in small print buried in terms and conditions somewhere.I filed a complaint to MT pointing out that this practice appeared deceptive and asked for relaxation of the cancellation policy. They responded with a full refund on the tickets and indicated they would make efforts to disclose their cancellation policy up front to customers in the future.I am grateful for the efforts that MT made to resolve the situation and hope that they follow through with a policy of improved transparency around cancellations going forward.