Costco Tire Centre

If you get the right person to help you, you’re in good hands here. But more often than not, you’re waiting forever, with no acknowledgment of your presence; updates on your file are treated like state secrets, and you have better luck getting Springsteen tix in a radio contest than getting a phone call answered.

We had such a great experience at this tire centre! Colin and Martin were so accommodating, helpful and went out of their way to provide great customer service. Thank you both!

Several issues:1) Installed tires incorrectly resulting in damage to the van. Wheel weights came loose and we had to take it to a mechanic and spend money to get it fixed.2) We ordered tires and they gave us an appointment to come in to replace the tires. We took time off of work to go, the tires hadn't arrived and they didn't bother to inform us.3) Never answer phones and the person at the desk when you go in person seemed confused

Totally agree with a earlier review, why do they require a appointment when they don't follow the appointment times. Had a 9:45 appt but my vehicle was only taken in at noon and only after going to the supervisor ! Tire pressure was set to 45lbs when the label states 32lbs. Good price Poor service

It boils down to the season your timing and who you're dealing with. I was fortunate enough to be booked in for a tire change later in the day at a quieter time. The manager Ceasar greeted me promptly and was very personable. I did have a slight issue which took a little bit of time to sort out but in the end, he was fair and understanding. I recognize excellent customer service when I come across it, so I will give him credit where it's due. Thank you again for the positive experience you deserve the shout out!

Why book an appointment online when they don’t honour appointment times? Their website specifically outlines to arrive 15 minutes before your appointment or you may be bumped from your time and be delayed. I arrived 25 minutes early and checked in. I waited patiently for 2 hours before inquiring about my car. It had not even been put up on the lift to start my tire change. I had to leave and rebook for the following day. Adam the service manager was pretty useless. He told me this happens all the time and there’s nothing he can do. I wasted two days trying to get tires on my car with no compensation. Adam clearly doesn’t value the time of his customers. Im a busy mother and a health care worker. Will never come back to Costco Merivale.

should have informed customers about tires policy. waited about a month and a half for tires then told i was to follow their tires policy, (must have 4 but told the customer service rep i could only afford 2 at the time so he was fully aware of what i was doing and him taking my money). a new side of costco i will never see again.(Please note: i am a new driver so i was never made aware of the policies Costco has)

Trying to find out if my tires are ready to pick up, but nobody ever answers the phone. I’m going to have to drive 45 mins round-trip to talk to someone in person, maybe for no reason. They said the repair would take maybe two days, then they would call me. It’s been a week and I’ve heard nothing.

Cannot get anyone one the phone to book an oil change Have been trying for about an hour. Going to old faithful Canadian Tire.

Rude employees. Very condescending will not be back. Messed up my tires last time and said they had no idea what happened. Another poor experience. Use a mechanic, way less headaches.