U-Haul Neighborhood Dealer

Never ever use this rental place! We have been charged 4 times so far!! We had to call uhaul to dispute after being double charged for our rental, then they refunded it and got it right, then a week later we were charged 6x the correct amount for an arbitrary mileage amount far beyond anything we could have driven, then they refunded some of that but still tried to charge almost 3x the correct mileage amount... now we are still waiting for the latest refund we’re owed. Never, ever use this location! We have never had any issues with uhaul before this experience.

My reservation was booked for 10am, no one was there to assist me in signing out the truck. I left at 10:30 and cancelled the reservation.the truck was unlocked and not secure!

Do not try and call. Rude people who do not want to help you rent a uhaul and very dismissive.

BE WARNED!Check in procedure was smooth but that is the ONLY good thing here... the nightmare is after you get the keys.The Odometer was off from what was recorded in my contract. This should have been the first red flag. Luckily U-Haul themselves have a check-in form for discrepancies. Which I submitted the correct odometer reading along with correct fuel reading.This is where it gets crazy. I returned the truck after hours. I locked the doors and rear gate, and dropped the key off in the box as instructed. But when I got my receipt the next day I was OVERCHARGED by 51miles.Luckily I took a photo of the odometer at drop off and good thingour phones have geolocation and time stamp for photos. because when I called U-Haul I had to submit all of that. After an hour of back and forth, U-Haul refunded me the difference.U-Haul was very nice and apologetic with this, they even tried to contact this neighborhood dealer to find out what was the issue but to no surprise was unable to reach them.I hope they do some internal investigation on them as it seems this scammer ups the odometer reading quite often based on past reviews.5 star for U-Haul company0 star for this U-haul location.

Our rental went great. No issues from start to finish.

Called 4 times to inquire about my booking. Was hung up on immediately every time.

Totally scamming us. They are trying to say we drove 13km more than we did. When I arrived I told the guy he was over charging us. He said he would lookInto it and he ended upOver charging anyways. Horrible.

No manners, no consideration, ignoring language, hanging up on the phone

Charging a lot more than the uhaul website, when we pointed that out they told us to go elsewhereGreat business practices right there

Great place and the Owner is so great. He always brings a smile to my face and the flowers and plants are fantastic.