Thermal Remediation Experts Inc

Terry’s service is exceptional - 5+ stars. I called a pest control company for bed bugs and was immediately referred to Terry. They told me spraying chemicals is not effective and to go with a proven treatment. Terry fit me into his schedule with urgency to resolve my issue. The treatment took a day.He is professional and caring. Above all I can sleep tonight thanks to his innovative treatment. And no wasted $ or time on other repeated failed treatments. Getting bed bugs is terrible, but having it dealt with puts it to bed. Highly recommend!

Very disappointed with this service. booked a heat treatment a week in advance was asked to get my building sprinkler systems turned off prior to the treatment. I did exactly as requested and the crew never showed up. When I called to ask where they were, they said I never called to confirm my appointment. This is total BS. I've now wasted money turning off my buildings sprinklers for a service that never showed up.They had a $1000 job booked in with me and they couldn't take 2 minutes to phone me if they needed something over the course of 7 days, instead they just book another appointment. And worse they blame me, the customer, because they lack the effort to make a phone call.

Great service, I have tried spraying many times for bed bugs in the past with no success. BC Bed Bug Experts have removed all the bed bugs 3 times from our properties in Nanaimo and Port Alberni.

Do not use this company for your bedbug issue! They are highly unprofessional and Terry the owner is an outright liar. I really feel that I dodged a bullet by sending these guys away when they showed up to do a heat treatment this morning. I was told on the phone that I could pay after the treatment was done by e-transfer. That's usually how business works. You pay for a service after it's completed. When he showed up to do the treatment, he demanded I pay up front by cash or credit card. I was not prepared for that and he insisted he did not tell me I could pay by e-transfer after completion. I had planned on doing the transfer in his presence after the treatment was completed. Somehow he thought because he gave me a deal" and travelled a little over an hour

My sister unknowingly brought bedbugs with her from Toronto to our cottage stay on one of the small gulf islands. Needless to say, we were not excited. Finding a heat treatment expert willing to come to the island was not easy but Terry graciously came and saved us and our friends’ property. Terry is knowledgeable, patient, generous, and efficient. He steamed our car also in the off chance there were bugs there too. Highly recommend Terry and his company for all your needs.

Terry was very helpful. I think I probably needed more hand holding than the average customer, and he was gracious with his time. Respectful of clients privacy, too.

I highly recommend Thermal Remediation Experts. We thought we had a case of bed bugs and hired them to come in to eradicate the problem throughout our house. They discovered that we did not have bed bugs but carpet beetles. Terry let us know right away and treated the problem in the carpeted upstairs of the house. He recommended that we NOT do our main floor as it wouldn't be an issue there. We greatly appreciated his honesty and integrity by not charging us for an unnecessary service. Terry was very professional, thorough, and helpful. We were very pleased with the high level of service provided.

Got the results I needed in a fair and timely manner. My property was small and required some on-the-fly problem solving and Terry did just that. Highly recommended.