Pet Valu

Worst service by Denny at pet value sutton. for a long standing customer. I phoned in an order and told the woman I would be there to pick up in 15 minutes to pick up . She looked up all my customer information etc. I drove there and arrived at 7:01 pm....she says we're closed. I told her I just called. I said please. She said "no". I said "that's not right after I phoned in" you would think they would have warned me they were closing an hour earlier than usual. I said I'll give you 100.00 cash for a 65.00 bag of dog food and she can keep the change. She said no". I told her my dog was hungry and she still said no.I would give this woman Dennys zero stars if I could....she was determined not to help a repeat customer pushing out one "no" after another

Friendly helpful service.

Great service Friendly staff

Can't keep stock for items I perfect regularlyEven ordered cases to not run into this problem.....Every other pet value has plenty of supply, by far the worse service and products

The folks here know the product, remember their customers and are doing a great job with curbside only service.Update: Open for in store shopping but now dealing with product shortages due to shipping issues with aluminum. Not a store issue, seems to be world wide.Staff are still super helpful and knowledgeable.

Awesome ppl work here. Very nice and not pushy. Truly enjoyed shopping here and they stock most brands.

Some of the staff are very lovely but a couple times when we went for door pickup we just felt rushed and uncomfortable. The one staff kept bringing us the most expensive options of things and just wasn’t the best. The location is decent but doesn’t have the widest selection of toys and treats and food.

This would be a 5 star review but I felt like they were lacking on the turtle front, not a lot of reptile stuff around.

Friendly staff thanks for the help

Jody in particular has always been kind, helpful and very sweet!She treats me like I'm a good friend..Always always has a warm smile and a friendly attitude!The grooming is also awesome!Her and Jody always do their best to help me get in and out so I can make the next boat back to Georgina Island..Very thoughtful!A great bunch!!I highly recommend them!Oh, and their supply is awesome as well!They even went out of their way to order me a big kennel for my pups they didn't have in store!They go above and beyond, always..