ADT by TELUS Security Services

Horrible, horrible customer service. Trying to get system changes and they keep telling me some one will call back. We are still awaiting. That was a week ago and four phones ago and we are a commercial account.Waiting to have a call picked up is about 7-10 minutes everytime.

Just signed up for ADT five days ago. I knew within 24 hours that the system was not sophisticated enough for what I wanted and let our sales rep know we wanted to cancel. In Alberta we have a 10 day grace period to cancel with no penalty ( truthfully the only reason I tried the system). I have told my rep three times I want to cancel and I've called the main cancellation line for the company to say the same.So far no one has been able to confirm that I am being cancelled and it's starting to feel like they are delaying until I am out of the grace period. This is extremely frustrating and because of this point alone I would highly recommend people stay away from this company.

Have ADT to install smart monitoring and hasn't been working since day one. Made countless calls and nothing was done but they just keep charging me for monthly payments. Now when i want to cancel, ADT/Telus keep saying PLEASE DON'T GO OR WE WILL DO AND FIX THE ISSUE....however it still Hasn't fixed. TIRED OF THIS and FED UP.DON'T EVER GET THIS COMPANY TO COME AND MAKE FAKE PROMISES TO YOU.I have paid for nothing in last 2 years but headache and stress.

I wish I could give 0. You guys are a liar!!!!! How dare you tell me I need to have a telus mobility now to get a discount but when I signed up it was ok?!?!?!And how dare you blame the other" parties for the lies!?!?! They are using your name!!!! Then educate them and not give false advertisement!!!!!Funny how you can up my bill but you can't just leave it be????"

I had ADT for several years and had non stop issues with their equipment. Constantly losing signal, and leaving my garage not alarmed, which not what I was paying for. I had technicians out no less than 15 times to try and solve the issue. Finally I gave up and went with one of their competitors. I’ve had them for a year and my system has been flawless. I pay more now but it’s totally worth it to actually get the product I pay for. Now I can have a tech at my house within 24 hrs rather than 3 weeks with ADT. You get what you pay for, ADT is bottom of the barrel. You may as well buy a self monitored system rather than pay ADT to monitor your alarm.

Giving a 1 only becquse I can’t give them a zero.Bunch of crooks. Useless when it comes to any sort of help with your account.I requested a new power supply cord because the one hooked up to my back camera isn’t working and they told me they would need to send someone out to look at it and it would be a $175 labour charge … get bent

The worst service ever!!! I was in contract with ADT for 3 years, I called them to upgrade & Scheduled an appointment for installation. I took a day off work for installation, however no one showed up, I called the next day upset & another day was scheduled. The same thing happened for the second time, where no one showed up. I decided to finish the contract with ADT and switch to a more reliable company. When I called after the contract ended, ADT offered a good deal and I decided to continue with them. It’s been 3 weeks since the contract has be signed & submitted. I’ve not received any calls for installation. I’ve called them everyday, has been on hold for hours but have not been able to schedule an appointment for installation. Getting a service shouldn’t be so complicated. If I could rate them minus stars I would have. Don’t waste your time with this company!!!

Worst customer service imaginable!!!The selection tool on the web site keeps crashing so I had to call. The agent repeated the setup I asked for verbally but sent me an email with missing components. He called back a week later to follow up. I explained him the situation so he sent me another quote with other missing parts. A week later he called me again. I told him that he doesn’t listen to me. He got upset and said he’s trying to help.If getting a simple price quote is that difficult, I can’t imagine what the level of service would be after I sign an agreement with them.

I had security contract with intelife but Telus took that company, They never provide any service. My cameras are dead from last 6 month and I tried calling them to fix it but no one care there either you end hang up or wait long for your turn to talk to there service rep. On top of that they keep sending me bill and when I refuse to pay for it, they send it to debt collector agency. I never experienced this kind of service with any other provider. If there is options for Zero star I would have give them that.

1 star for polite customer service whenever I call to get help for the MANY ISSUES that I have had with ADT by Telus. They keep double billing me, sometimes 3 times in one month, then they say I didn't pay and then I call customer service and they tell me they can't even find my account and often have to get me logged in again. Their website sucks, the equipment barely functions, and their billing system is atrocious. If I could give negative stars I would.