SEPHORA

I boycott sephora. All their stupid product are full of bad chemical ingredients and their sellers also tell you none reliable information. I never brought back any products since I rarely purchased there. I wanted to try a eye cream. Pretty expensive. The seller told me that if I haven't use more then 50% I can exchange it. She never mentioned a time frame. I had bad skin reaction to it. I discovered that it was full of toxic ingredients and most of their products were. I went there to exchange it for something else more natural. I found one that was and it was more expensive then the one I had before. I was gonna exchange it and pay the difference. It was refuse cause I was pass the 60 days. Good on you to help costumers sephora. Shoppers is cheaper and have more natural ingredients.

I had a great shopping experience at this location. One of the employees named Laiba was very knowledgeable and helped me find a product that perfectly suited my needs, and made some other really good suggestions as well. Made my day!

Pretty standard Sephora, albeit a bit on the smaller side... Staff are friendly though, the store is easy to navigate and it has all the essentials. My only gripe is that retail and tester stock seem to continuously be an issue. Lots of gaps in many products lines and testers are often in need of replenishment and/or organization.

My mother and I went in over the weekend and had the absolute pleasure of being assisted by Alexx - She was incredibly knowledge about all the products she recommended, listen to all of our needs and questions, and look out for our best interests when it came to our skincare and haircare needs.Jasmine was my cashier and I have been helped by her before - She is also one of those employees that always seems to be putting her best foot forward in her customer service interactions. She always so kind and she knows the store inside and out.Was a pleasure being served by these two individuals over the weekend and I understand how hard it can be to always be on" over the holiday season. I would just like to acknowledge that both of these individuals are valuable hires for the Sephora team and should be recognized as such.Thank you!"

Customer service is excellent.I am so happy with the service provided by Mannsharn. She was so humble and polite and helped and to find correct shampoo for my hair. In addition she provided feedback about the products and helped to choose one that was best for my hair type JVN kit for my curly hair.Other employees were helpful too and asks very often if we have found what we are looking for.Overall good experience. Just hope that all products are available so we don't have to go chinook.

I booked the 60 mins make up appointment. The girl spend 15 mins just to find and sanitate the make up products. I show them the style that I would like do it. The final make was nothing same with what I have showed her. The foundation was not stay on my skin, I told her to retouch and she make it even worst. The eyes brown was uneven colour. And the staff denied to fix because time up. I was so embarrassing to walk out of the store with the make up look.Please don’t accept the appointment if you guys don’t have the professional make up artist. Waste customer’s time and money

The worst experience I’ve ever had at this location. Some employees and management were extremely Rude. There was extra discount for members and I have asked the employee at the cash multiple times is that the price with discount because it didn’t make sense, she said yes and was super rude. I ended up leaving the place checked my receipt was not applied, I went back they got the manager to fix it he did but was extremely rude as well. Did not listen to what I said not a single word of apology. All he said was it was a long day and left. I never leave a negative review about a place and been a loyal vip client of Sephora and felt super disappointed.

Horrifically bad service that amounted to bullying. Came in to do a return on 4 items and the cashier spent lots of time opening the products (2-5 times) as if I had magically used it while waiting for her to return it. The cashier acted as if the return was being deducted from her own bank account. Near the end of the transaction I asked for a manager to share on the lack of samples I had received on my online orders and the manager (Aisha) smiled, did not apologies and told me to call in. I said I didn’t have the time to follow up on samples and that they were the same company and she repeated the same thing again (felt like she was reading a script and not listening to my concerns) about two more times until I insisted. She then just said ok. She then made a face and said that they “investigate all of these very seriously” as if I was about to attempt fraud to gain some samples.Did not apologies, did not try to make it up for it. Just passed the buck to online customer service. Took zero accountability. She walked off and the cashier printed a piece of paper and gave me a pen while asking for the next customer.A point - while I was waiting in line the cashier was laughing it up with the client before me, offered her samples and beauty insider redemptions and the transaction lasted well over 5-10 mins. But I was curtly told that she had to help another client. No asking if I wanted to trying anything, no asking if I wanted to redeem anything. And while I was writing my number she began a transaction. Even though there was only 1 customer in line and the other cashiers walking around. The employee followed their managers lead and treated me like garbage.I felt disrespect, humiliated, and that I was not a fellow human. The amount of disdain over a simple return was astounding. Unsurprisingly when I got home and opened my bag (purchased 2 products) and did not see a single sample. Instead of deescalating the situation or engaging with me on a human level I felt dismissed.Do not shop at this store if you are black. Do not walk in, do not interact. Horribly racist and dismissive management and employees that after reading the other reviews - have been racist and xenophobic to several other BIPOC individuals.Sephora Canada; maybe consider sending a third party specialist to this store to conduct an investigation. This is how they treat paying customers - how do they treat Black employees (who I btw never or very rarely see at this location).I left my name and number but do not expect to hear anything back after not even being treated like a human. Do better.

Super kind and compassionate beauty advisor that I had to teach me how to hide a mark on my face.Although during that appointment I noticed two other beauty advisors that kept making comments while giving me dirty looks and glares a few feet away, they constantly kept walking by, and it made me feel worse than I already did.

only low cuz I was recommended a tinted sunscreen what leaves the worst white cast. it does not blend into my skin tone at all. i look like a ghost. the origins tinted moisturizer with SPF 40. the worst thing ever.