L'OCCITANE EN PROVENCE

Great products. Horrible customer service. It would be in the brand's best interest to conduct a re-training seminar for the manager and associates of this location.

A bit on the expensive side, but I love their shampoo. It leaves my scalp feeling cleaner than any shampoo I've ever tried. Great hand creams too.

They will not honor promotions that they will spam you via text msgs

As a loyal customer, one would expect exceptional service. That was not the service I received. I purchased a three items and after 8 days I decided to return the items I have purchased because I realized I already had enough cleansers and was not in the need of a new deodorant. The items were never removed from the bag and the tissue paper was still intact. While returning the items within the return policy (all items were purchased at full price), the sales associate decided to call the manager. When the manager came out she said the gel cleanser could not be returned because it has been opened. I explained to her that the items were never removed from the bag and sales person on the floor that day have me the cleanser in that physical condition. The manager went on to say they get replenishments every week and they do not sell products in that condition. She then went on saying that someone in my house must have opened it. I have a 20 month old daughter and my husband living with me. The bag and the items were in the same condition as when I made the purchase. She also said they do not take any opened products they all have to be sealed. I could not believe this was the service I was receiving as someone who often makes purchase at this location. The manager eventually said she would make a one time exception and return the item. However, I still left the store with a bitter taste in my mouth. I will NOT return to the store. The sales associates are quick and pushy to sell you items.

Very bad store.In store don’t have customers.But they just talking.Don’t prepare pick up order

Came here to get an aftershave cream as a gift. They put it in a nice gift box with free samples, bow and all, at no extra charge. Product was premium but service was premium as well. No hassles, upsell, or pushy data collection. Great experience! Thanks Kezia!

Stephanie is very warm, friendly and helpful. Her top notch customer services make customer feel welcome. She is definitely a valuable asset to any business.

Love the products, awful customer service. Staff are extremely unprofessional and cold to customers. I came in last week and an associate was chatting with someone at the front desk for over 5 mins while I was waiting in line. They noticed me but continued their conversation like I didn't exist. When they finally came to serve me, they acted like I was a nuisance and like they were annoyed I interrupted their conversation. Extremely dissatisfied with my first experience at L'Occitane Square 1, I will continue my patronage at other L'Occitanes in the GTA but not this one.

Uzma provided a wonderful in-store experience by helping pick out the right scents for a gift set. She also took such great care when packing the items. I will definitely be purchasing from them again!