Westside Medical

Front desk is usually as cold as a Calgary winter. They probably used up all the quotas for smiling or they may have bad teeth, thus the lack of smiles when they (do not warmly) welcome you in this clinic...whatever the reason is, a smile is a rare occurrence in this clinic. Not to mention, you will have even less reason to smile about when you leave the clinic or when you've experienced their awful customer service! I have put up with this clinic because my family doctor is very good. However, the past few weeks have even more unbearable as I am unable to reach their clinic manager. I wanted to relay a complaint, and reception just tells you that they are unable to give you the contact number of their clinic manager nor can they connect you to him. They tell you that they will relay the message to the said manager and to your doctor. I initially received a call from the said clinic manager, but I lost the voicemail containing his contact details and thus needed to acquire his contact information again, and I have not heard back from him since. I was again back to the same loop of being told my message will be relayed and that they are unable to give out the clinic manager's contact details. This is actually a VERY BIG RED FLAG. You have better luck reaching the customer service managers of multi-national companies, and this is actually another indicator of how this clinic puts very little value on their patients / clients and on their feedback. I will give this clinic negative stars if I could. This clinic risks their reputation by not giving a damn about the lack of customer service, neglect, or even abuse done by their staff. There should be ZERO TOLERANCE for abuse of health care professionals on clients. UPDATE: As of date, this clinic has informed clients of increased instances of clients lashing out on staff. Again, this clinic has yet to put in the effort to investigate how their staff are triggering clients with awful customer service. To this day, I have not received any apology regarding their staff’s actions. Yet, they arrogantly send mass email to their clients but they adequately lack follow-up in customer complaints. If you have similar experiences, speak up (maybe when they can no longer ignore the multitude of complaints then they will take their duty of care seriously) or stay away from this clinic because this says a lot of you will be valued and treated as a client seeking medical care.

I was referred here for a medical procedure which I was looking forward to, I was told that they have an office dog. I am very allergic to dogs and thus I had to pass on the medical procedure and go to another clinic. I am quite shocked that a medical clinic would have a resident pet as about 15% of society is allergic to dogs and cats. I would think that a medical clinic would prioritize the health of patients over their affection for a dog, I guess I am wrong. I would not recommend this clinic as it does not seem that they have their priorities in order.Cheers/

I called in August 2021 to book an appointment with a new family doctor at the clinic, Dr. Kemp. I had to wait two weeks to just book the appointment, which then wasn't booked until the second week of November. I received a call today that they had overbooked" the doctor

Waited 6 months to see Dr. Kemp. My appt was cancelled and rescheduled 3 separate times. My latest rescheduled appointment (as of last week when my appointment was cancelled days before my March 17 appointment…) was supposed to be in 2 weeks. Strung along for 6 months only to get a call today cancelling my appointment yet again and informing me that she is no longer accepting patients. Horrible. Wasted 6 months and still don’t have a family doctor. Would not recommend this clinic.

I have nothing but good things to say about this clinic. Dr. Kemp recently accepted me as a new patient and has been very helpful with my ongoing issues. I have been in the clinic a few times since and have always been treated with kindness and respect by everyone. In addition, this is probably the cleanest clinic that I have ever seen. Well done Westside Medical!

My husband’s appointment got canceled so we called to see why and we were told that our doctor isn’t practicing family medicine any more. They said they sent out emails, but we didn’t get one, and hiding from experience with this place, they never did. They told us that there is nobody to take us , so now we are out of a family doctor and it can be difficult to find a doctor with some knowledge about the lgbtq community. The receptionist are always rude and snippy but they sent out an email to treat them with respect. Funny, we got that email. I think they are irresponsible, rude, disgusting and I am beyond livid!! This place is the worst!!

When I became a patient I was told not to call the clinic phone number to set up doctor appointments; I was to set up appointments with my family doctor using Ava Connect, a website. The website doesn't allow patients to set up appointments because the website doesn't work. It says, You can't set up appointments with Ava Connect." The website system isn't set up the way that the receptionists at the clinic think it's set up. You also can't send messages to the clinic. Did Ava system administrators tell the clinic that patients are able to set up appointments with doctors? If so

These people are awesome. I am always treated well and the new location, although a wee bit farther away from Heritage, is easily accessible. The staff are professional, make me giggle and do a great job.Dr. Kunneman is fantastic and gets things done. If she is away the people she hires are, simply said, amazing.I am so glad I can depend on Dr. Kunneman and the office staff. Thanks all!aka Andrew""

Reception staff are always professional and courteous. Entire clinic is very clean. Nurses are prompt and efficient and friendly. Dr. Nguyen is very thorough and caring, and will NOT just dispense medications for long periods of time without follow up, which is comforting. She's professional and thorough and willing to advocate for her patients and send referrals when needed. No complaints from me.

I had waited for 3 months for an appointment to see Dr. Kemp and the office called me 3 days before my appointment and cancelled. I rescheduled the appointment to December and ended up having an emergency where I had to go pick up my daughter from daycare before the appointment of which caused me to be 10 minutes late. I sat on hold for 25 minutes trying to get through to the office to let them know I was running behind due to the emergency but no one answered the call until I arrived at the office. When I arrived both girls at the front desk were sitting there chatting to each other! Told her I was there for my appointment and she said because I'm over 7 minutes late they would not see me!!! This is ridiculous, especially considering I was rescheduled from my original appointment due to their misbookings! Definitely a waste of time coming to this clinic! And I was referred to Dr. Kemp from my previous doctor whom was amazing...I wish she didn't leave the practice!