Linen Chest

Super friendly and helpful staff. Nice selection of items.

This is a high end home furniture and accessories store. For anything you can think of, or anything that never come to your mind about home decoration and utensils, come for a visit, there could be surprise. I have been looking for an oyster holder or oyster gloves for a while, not able to find them anywhere. Here they are, in affordable price too.

A wide variety of home appliances and decorations linen and kitchen! I liked their Lampe Berger stand also they have the refill!They update here on Google maps their promotions and occasions. Prices are not affordable.Employee was friendly and smiley.

I wish a word existed in the English language that might possibly express the depths of our frustration regarding an ongoing issue we are enduring with the Linen chest location at CF Fairview Pointe Claire QC.Sadly to my knowledge one does not exist.In late April we bought a chair from them, and were promised delivery in five days time.MANY false promises later, after our daughter lost a day’s pay waiting for a promised delivery that never came, after spending the better part of of a day on the phone trying to find exactly where our order might be, after waiting for promised updates that never occurred, after being GUARANTEED concrete information from an associate on a day it transpired she knew that she would not be at work (!)… here we are in June with no chair.I am going to refrain from naming the associate we have been dealing with since day one, a manager no less, but her level of incompetence is truly staggering.Apparently it now seems, if we were to take Linen Chest at their word, the item we bought and paid for back in April will NOT be in stock until the month of August!I am disinclined to accept yet another fallacious statement from these folks.Just off the phone, once more, with the store in Pointe Claire only to be offered a full refund on our purchase.Small compensation that, given the string of lies, blunders, and loss of wages my family has incurred through the course of this incredibly miserable interaction.The Linen Chest has left us frustrated, angry, disheartened, and put us in a position that we now have to scramble to fulfill promises we have made to our daughter.It would be no exaggeration on our part to say we have made our last purchase from these individuals. Sad really, because we have bought a lot from them in the past and liked their product line.

I am not one to complain but shoppers of Linen Chest should be aware of what a headache it is to place on an online order with in-store pick-up. After receiving an email notification, I went to the store to retrieve my order to find out that it had not arrived. This then happened again. A third time I received a phone call. I went to the store waited 45 minutes for them to NOT find my order. I then spoke with the manager who told me for my inconvenience she would have my item shipped to my house that week. Two weeks later it still has not arrived. I went to the store to find out what happened and it turns out the item was never even shipped as promised. I have experienced bad customer service, but this is far beyond the worst I have ever seen.

Not Organization at allNever order in this stor, and not recommended

My mom kindly made the effort to speak to one of your staff, Lynn, in English. Lynn, without letting my mom finish what she had to say, looks at me and asked: “Is she speaking Japanese or Chinese to me?” Which it was unnecessary, she could’ve simply say that she didn’t understand my mom otherwise; professionally and respectfully… the minimum service at least.

Very terrible customer service. Tried to make a return and they made a big deal about it. We asked, Ok

employee not treating customer equally and fairly