Fitzgerald Carpet One

We were looking for some direction on the way to go for our custom new stairs... They were helpful and were easy to deal with.. We felt they were so helpful we decided on the spot to go with Fitzgerald's for our carpet needs... Thanks So Much! The Aitken's

While the staff are generally lovely and patient while you are shopping, and they carry some great products, the service we received specifically from the owner, was increasingly frustrating and unprofessional. To be balanced, we took a long time deciding on what we wanted, and we were very specific on what we wanted. We placed the order about a week and a half before we needed it (they and one other are the only distributors of Appalachian Flooring in town). At his suggestion, and with assurances a sample would arrive for our return, we left for vacation. When we returned he hadn't actually placed the order yet, saying he tried to fax it for three days straight. Why one wouldn't call or email or look at the fax transmission report and ensure the order was received after the first two days is beyond me. He told us it was the manufacturer's, Appalachian Flooring's, fault and encouraged us to call them. When I did, the customer service person said they couldn't give us details on our order as their customer was Fitzgerald's not us. He eventually got the sample and product in town where we picked it up ourselves, but made us feel as if we were the ones to have done something wrong.The special cleaning and repair kit which was over $100 was already opened, extremely dirty (black soot like stuff inside the already opened box) and it was very clearly labelled on the outside of the box for the wrong product! (ours is specifically Bauhaus and they gave us Neo Classic ). I told him about it within days, and he didn't suggest anything proactive. When I returned it myself to the store a week and a half ago he was rude about it and gave nothing in the way of an apology - despite it being a very obvious mistake. I tried to smooth things out a bit, since we were at least happy with the product and installation done by another flooring store (who were more than awesome btw), but he didn't take the opportunity.This weekend we called the store to get an update on the replacement for the cleaning product, and we were told they had to wait for the Appalachian rep to come in to decide if it was the wrong stuff or not" - which it clearly is. Why wouldn't they at least call to give us a status update

We recently ordered and had carpet installed by Fitzgerald Carpet One. Dee was great to deal with during the selection process, and she was really kind and understanding that we had a busy 2 year old with us! Selection, ordering and payment went well.Installation was slightly delayed due to delivery issues, which was a bit challenging as it affected our ability to move in to our new house the day we were planning to, but stuff happens and they made every effort to have it installed asap for us.The installer was professional, friendly, quick, and very skilled. The installation was impeccable.Overall we are very pleased with our carpet and install!

These guys have great customer service and quality products. They are very helpful and a pleasure to work with. i've used them for a few flooring projects and i am very happy with the way everything turned out.

Would 10/10 recommend using Fitzgerald's. Darcy, Jenn, and the installation team were all tremendous. They went above and beyond a few times to help ease our worries about the new flooring and made sure everything was to our satisfaction. They kept us updated with a few supplier issues as well as delivered the product and installation at the exact time they promised with zero hiccups. Very fair pricing as well and will certainly be using them for future jobs. I will recommend them to folks whenever I can!

Everybody was super easy to work with (especially Greg!). The installation went smoothly. The result looks great. Gotta love this centrally located local business!

The staff here are truly amazing! They are so helpful and patient in assisting with selections. We were trying to find a match for some plank flooring in our house to replace a few chipped boards. Their expertise was much appreciated. They even allowed us to take home a sample to ensure it would match up with our existing floor. Note: unfortunately under the lighting of our home, the flooring was not a match so we did not end up ordering through them BUT my experience with Fitzgerald's has made this location my future go to flooring store!

My experience it was incredible very friendly and very reasonable prices quality workmanship

We were looking for a carpet runner to match existing colours of hardwood and walls - very difficult. Dee was very helpful and knowledgeable - and even made an inhome visit to assist us. A previous selection I made without Dee's help was wrong and she made it right for us, with prompt service and the Beautiful Guarantee. I recommend Fitzgerald Carpet One and will definitely go back.

Have used Carpet One to install new flooring in both my basement and entire second floor. Excellent service and quality from this long time Waterloo business. Found Dee to be very helpful in her recommendations!