Pewter Graphics

I placed an order with Pewter Graphics for several rain jackets with logo to be embroidered. The jackets arrived very quickly and the quality was amazing. Once the order was distributed I realized I needed one more jacket. Within 2 days my add on jacket was ready for pick up! Incredible service. I won't hesitate to use them again.Thank you Sylvain and team!

I was very unpleased with the customer service I received from Pewter Graphics.Back in January, I was called by a sales rep, Pierre. He had called our business multiple times, on a cold call basis, to drum up business. He was always polite, and seemed straight forward with me. After a few calls, with no sale, he called me to tell me about a great deal on polo shirts. He informed me that if I bought two of these shirts listed at $49 each, I could buy them for $24.50 each, and have my company logo stitched in for an additional $4.95 a shirt. We agreed on sizing, the logo, and colours of the shirt, and i asked Pierre to send me a quote with the final pricing. I told Pierre we would see how the quality is, and i would be potentially putting in a bigger order with our staff to purchase from.That day, I received a done up quote, with a sub total of $59.90. I agreed to the quote, and was told the shirts would be in the mail shortly.They arrived a week later than promised - potentially not Pewter's fault with the lock down and Covid restrictions. I never received a bill, just a packing slip. I emailed Pierre, and asked where the invoice was, to which I got no reply.A few days later, another employee, Jamie emailed a copy of my invoice. I was absolutely floored when i saw a balance owing of $110.53. (The shirts, with tax worked out to $66.56 as per the quote).Pewter Graphics had tacked on a $38.90 shipping charge. I emailed Pierre, and he told me the following...Ryan

Placed an order for travel mugs and tshirts for a bridal shower. Was told they would be ready in a week, and they were ready only a few days later! Thanks!

I've been working with them on a multi-tool pen for a promo giveaway. Very helpful and responsive folks.

Fantastic service and prices. We had some staff shirts made up by Pewter Graphics and they were so easy to deal with.

Very poor business/time management. I had a small personal project I needed completed for my wedding, in a short period of time. But I was told it was possible. Steven Tobber took my items and said he'd email the next day with a quote. 5 days later he contacted me saying he didn't have time to complete the project.

Got some of the double wall travel mugs printed here for my parents to giveaway as prizes for a tournament. Got to work with the staff to design my own logo so it was exactly what I wanted. They’re great. My mum won one and loves her mug - says it keeps her tea hot all day.