Matrix Marble & Stone Inc.

We have used Matrix Marble several times in the past and so when we had a small bathroom counter to replace it was the natural choice to return to them. Once again, good choice on our part.Selection of material was good and well advised; installation was scheduled quickly; installation team were quick, clean, efficient and pleasant to deal with.Job well done, start to finish. Highly recommended.

We had Matrix Marble do a remove of our old countertop on the island and sides and replace with a very professional install of new granite. They were on time and very efficient. The whole process was completed in four hours! The tradesmen were knowledgeable and pleasant to deal with and very helpful with suggestions. Tim was the coordinator in charge of this project for us and we can’t compliment him enough for the job done.

Excellent customer service from start to finish. Laura and the installation team are professional and easy to work with. Loved their selection too. Great place!

We worked with Tim from Matrix and the process from start to finish was excellent. Tim helped us choose the right countertop by listening to what colour palettes we were working with in the kitchen and bathroom. We found their pricing to be competitive and their install team to be very professional.

We stopped by out of curiosity and walked out with a new kitchen countertop. Tim, the sales manager spent hours with us going over the various materials and colour combinations including a tour of the shop. In the end we narrowed our choice to two granite samples. Our first instinct turned out to be the correct choice. Several weeks later the kitchen was measured buy a very skilled professional and soon after that a two man crew arrived at the door with the product, ready to install. The installation team was very affable and highly skilled and within about 4-5 hours had the countertops, new sink and cook-top installed. Theirs was 5 star work and was some of the best service we have experienced. The price-point was right, the service exceptional, and the choice of material abundant. I don't normally write reviews, but this company deserves their 5-star rating.

We dealt with Tim in selecting granite for our 39 year old kitchen renovation. We were impressed with service he provided at all times in ordering the counter and later a granite edge. The work was done efficiently by the crew. We were impressed by the selection in the yard and chose White Ice"

Matrix provided excellent quality granite for our new home. The stone was finished and cut perfectly for extensive kitchen, dining room cupboard tops as well as bathroom counters and bath tub step and supporting top. They provided beautiful custom cutceiling height marble slabs for our bathroom shower and bath walls. The extensive product choices were great. Staff were professional and helpful and delivery was on time.

I had 2 kitchens done in granite by Matrix Marble. One was done beautifully with seams hidden. The second kitchen had a more subtle pattern in the granite, and the join was under the window, so... lots of light. Matrix has a certain joining method that is from Europe, and may be stronger etc., however, I did not like it at all. So, I contacted my salesperson, Laura, who then got Ivo Zanatta, the General Manager involved. He took time out of his busy schedule to personally supervise a site visit, and the replacement of the stone, with a flush join as per my request.I am happy to say that though I expected a tough fight, I got instead awesome customer service, reason and understanding, and the fixing of my issue, simply and professionally.I will actively recommend Matrix Marble, and Laura in sales. Other than their professionalism, Matrix Marble has a much larger selection of stone that I experienced when I was shopping for it.

Tim and the entire team at Matrix Marble have been exceptional in their service, their product and their communication. It is why we have come back again and again over 25 years. The latest exceptional service has been a “CoVid bored” redo of our master bathroom They did the counter tops for us in a special marble ( one slab left). But the complication was doing the back splashes a few weeks later as the bathroom remodel changed floor levels so we couldn’t predict the back splash heights (photos will explain). They did them 3 weeks later. Look at the grain match they managed from photos as we progressed. Stan did an amazing job of measuring and the production team matched the marble graining—all at the direction of Tim asking for photos of the initial installation. This was done with out our solicitation and turned the final installation into a work of art in our eyes. The attention to detail is amazing and then the vast product supply they have because they “make the marble slabs” rather than just buy them in make them exceptional. We will continue to use them, rave about them and recommend them.

We are very pleased with our purchase of a vanity top from Laura of Matrix Marble. Laura was very helpful in showing us the available slabs in their yard, helping us choose the specific slab, considering colour, veining and thickness to fit in with our decor. The top arrived within the time quoted, and the installation went quite smoothly. The only negative was that we were not advised that the sink cutouts would be made on site, as we would have dust proofed the bathroom more thoroughly had we known. This is not a big deal, but it should be considered. Overall, a very successful purchase.