The UPS Store

Good service! Staffs were kind, Chloe was so nice. Would definitely come back next time

Every time I go here, I get great service and kindness! Chloe makes a special effort. Both Chloe and Will are efficient. Thanks, Lenna

I sent a package to Vancouver from here a month ago, and it came accurately and quickly. And my moving stuff arrived safely without damage. I recommend this place for your moving.

Edit to respond to the store owner: I would say that a properly protected package should be able to be shipped by anyone. However, it is great that you've made a note that you will only pack based on USPS store standard. If a package is heavy or expensive you won't add any more materials for some reason. Also, your backhanded comment about my 'emotional distress' is incredibly unprofessional. I'm glad that me losing $1,000 is a lighthearted situation for you.Would give zero stars if I could.I had a beautiful espresso machine that needed to be shipped to the US. It was heavy af and incredibly expensive so I had this UPS store pack it for me. Well, for my $85 I'm pretty sure he just double boxed it with some packing peanuts in each box. It arrived at its destination with about $1,000 worth of damage. Not even a refund on my $85 was offered and the only excuse" provided was that "it was heavy." No kidding?!? That's why I brought it here!The carelessness of this store literally cost me about a full week of wages."

Went to send an Amazon return as I’ve never done this before I was unsure on the process and the older man working was so rude, had the worst customer service and talked down to me like I was stupid when I asked him questions. Completely disgusted with his professionalism.

The UPS driver left me a notice yesterday to pick my package up at this location. I checked my tracking info and it said “Chloe” received my package at this pickup location. I go to pick my package up and I get told by Chloe and the owner, that it’s not there and that the driver scanned the wrong package….if the driver scanned the wrong package then my tracking information wouldn’t be saying it’s at the store ready for pickup. The cherry to top it off is that the package is my wedding accessories that I’ll be needing in a couple of weeks.

Will is great! Happy with my experience, I will definitely be recommending thus UPS Store.

You really need to update your business hours or be open when you say you are. 3 times in the last week you have been closed when saying open. This can really affect people’s schedules.

Horrible customer service from the male rep / owner (I think). Simply won’t hear you out, cuts you off and is super dismissive. Repeatedly says “its not in my store and I don’t trust UPS website” I get it that it might be a franchise, but this person is pretty much throwing UPS under the bus. UPS is horrible as well as they pronto deliver preferences but not above to execute effectively on it. I wouldn’t go to this store, however, the next store is nice faster away from where I live. Stuck with this stupid store and it’s owner in our neighbourhood.

Recievied a delivery notice while i was out of town. Went to pick it up 4 business days later. Will said he sends the packages back to sender after 5 days despite the UPS policy being return after 7 business days.Luckily ive been able to have the package re-sent after calling UPS up