Cake Betty

$250 on a cake that didn't last a 10min drive before it sunk in on itself.I made the mistake of ordering a cake here for my wedding in Winlaw. I didn't even care about flavor, just that it make it in one piece. It was a cake for a 40 person wedding, so not even that big. When I emailed the owner about the problem, they blamed the person who picked up the cake because they parked across the street, and said it was too hot of a day (it was over cast all day, and before the heatwave). They followed all instructions and had AC in the car etc, but the cake didn't have proper supports and wasn't even frozen for the drive. The owner said she didn't know it was going that far (30-40min drive), but she was told, I record all my phone calls. Every time I called she was extremely busy, so likely barely remembered other details. I told her over and over that I was relying on her expertise for our options. The wedding venue Hummingbird Farm (call and ask the owner Lana about this, she's the one who ended up saving the cake) who was hosting the wedding said they never saw such a thing happen to a cake in all their years hosting weddings. Total amateur hour. Also never got a proper invoice or receipt, just an email over a week after the deposit with plain text, no letter head. Totally unprofessional and I knew it was a red flag, but was hoping they were better at making cakes than running the office side of the business.So after they blamed the driver, I was told 'no refunds', even though the structure of the cake was their responsibility. To their credit, it tasted great, but it was a tasty pile of mush. Don't waste your money if you live more than 10 min away apparently.

Love the salted caramel and blueberry vanilla cakes!

Went for a wedding consult and sampled those delish cupcakes. They are so good with flavor and yet not too sweet. A dangerous combination. I highly recommend getting some goodies when visiting Nelson from here.

Amazing cupcakes, best cupcake I have ever had.

We were so fortunate to have Meadow make our wedding cake this summer. It was beautiful and delicious! She brought our dream cake to life and was professional, helpful, and organized throughout the planning process.

Most amazing cake I’ve ever had. It literally brought my family together. Cake Betty is the greatest, with wonderful people! I would recommend to everyone!

Meadow from Cake Betty prepared three incredible cakes for our wedding. All 3 were beautiful, uniquely flavored, delicious with just the right amount of sweet. Can't say enough about the professional and friendly service provided by her and her team!

I tried a vegan cinnamon roll and a muffin(v) and they were delicious!!! My boyfriend had a brownie (non vegan) and he said it was one of the best. It’s a cute little cafe. Will visit again when I’m in Nelson :)Not sure why it’s not marked on the map, it’s located on 709 Vernon St.

Disappointed after all the great reviews I thought for sure this would be a hit. Walked in to the owner just starring at me saying nothing. I had to try to get help as I was looking for something specific but I felt like she was annoyed I was in her business trying to buy cupcakes? Very uncomfortable experience

If you have not stopped in at Cake Betty for a coffee or a treat, you are missing out! The staff is always friendly and a pleasure to deal with. They also have an unmatched assortment of gluten free options. Give it a shot, you will not be disappointed.