Ilex Eye Associates (Drs. D. & K. MacDonald and Associates)

Dr. Karen MacDonald is the worst practitioner I've ever seen in my 13 years of wearing contact lenses and seeing optometrists.I came to her to renew a prescription that didn't accommodate my astigmatism (meaning the prescription had the same power in both eyes). My first visit to her, the front desk staff didn't warn me she was 30m behind, so I showed up 5m early and waited 35 minutes. After explaining to her my issues with my current prescription she gave me a stronger prescription that was the same power in both eyes. When I asked her to explain that choice, she simply just told me that the math came to that prescription. I was skeptical but I chose to trust her, and I left with that prescription. Not surprisingly though it wasn't right, and I had to schedule another appointment.The second appointment was by far worse. After checking my sight again, she basically explained to me that her prescription was correct, even though I was experiencing a lot of blurriness in one eye. After handing me samples with an updated prescription I asked her to explain the new prescription to me. Her response was to tell me that the L and R labels on the sample she gave me were 'left and right', and that I should change the solution in my contact case every night (knowing I've been wearing contacts for 13 years). When I asked her to explain why she chose a significantly different prescription than the last she said, 'this is what I want to try first'. After that, she swapped the L and R labels on the sample explaining that she mixed them up. When I got home, I had to try the contacts on before realizing I needed to switch them back.Needless to say, this is the worst eye care I've ever experienced. Oh, and I now have to go back...fingers crossed the third the prescription works.**Update: It didn’t. I’m now going to have to go to a different optometrist for a fourth prescription.

Very friendly and professional. Lovely little clinic. Dr. Chang is patient, thorough and informative. Took me very last minute and provided lots of information on my particular situation. Absolutely recommend.

A beautiful clinic conveniently located, the owners care a great deal about administering proper eye care in a professional and consistent fashion. Dr Derek MacDonald listens thoroughly to your concerns, runs every test necessary, and takes the time to explain the results to you. A very patient and thorough service in my experience. Grateful to have good eye care with this group!

My wife, 2 kids and I had our eye exams by Dr. Chang. She was great with our 3 year old and 15 month old. She was very friendly and professional. We also got glasses and are very pleased with them.

My husband and I have been patients of both Dr Karen and Dr Derek MacDonald for many years, We have always received excellent service and treatment, often going beyond the expected call of duty. During covid times, when we were stuck" overseas for a long time

Ilex is very clean and has a comfortable atmosphere. The staff has always been friendly when I've been in. Dr Chang has always been wonderful and attentive working on our family's eye care.She is very patient with children and does a great job and doing what she can to make them feel comfortable.

Debbie, horrible customer service, hung up the phone on my husband after she upset me with how she was speaking with me. A) told me health Canada rejected my sons name, after I corrected that several times with that in petson, my sons name is correct on health card, she even had me spell it out for her on a paper as she said she didn't understand the health card!!!....called today again same thing, telling me my sons name is combined when it is not!!! B) Not to mention on my appointment friday , my husband and I had booked for 4 pm to look at nanovista frames, to protect my sons eyes from trauma as he has only one eye he can see out of. She asked me well what are you here for?" (In a very rude manner) i replied with well

I've been taking my family and myself to Dr. Derek and Dr. Karen for years and have nothing but great things to say. When my kids were little they were treated with care and made to feel comfortable. Last year when a mistake was noticed in my teenager daughter's prescription, Dr. Karen immediately offered to have it corrected at no cost. Dr. Derek always has the time to explain what he's doing and answer any questions. Patient, kind and knowledgeable... What more could you ask for?

Without a doubt these eye care professionals are the best around. Dr. Derek MacDonald has seen me a few times, but I have been a patient here for a few years and will recommend this practice to anyone I know. My last visit I had gotten photos taken of my eyes, and Dr. MacDonald even explained everything and increased my knowledge on eye care and helped me understand what it is that I saw on the screen. Very easy and comfortable testing, wide variety of frames and the optimetric assistants are always super helpful.10/10 would highly recommend

First impression: clean, professional & family friendly (has a kid play area!)Staff: I spoke mostly to Avery at reception; she answered all my questions, helped with insurance (even submitted my claim for me) & helped my daughter pick out glasses that worked with my budget.Doctor: we had the pleasure of having Dr. Margot Couse - she is really patient & professional & overall very nice. She answered all my daughter's questions and listened to her stories with a smile.Misc: less than a week to get the glasses my daughter picked out (perfect fit, too), & was notified promptly.