Diamond Optical Ltd.

Very Bad experience! Bought a frame but it was wrong color refused to change and when requested them to refund She said No

Super friendly and helpful staff! The two ladies who helped me were great. I got a new pair of glasses for super cheap and they even adjusted my old pair that I got elsewhere. I tell everyone I know who needs glasses to go here. They even had a cute dog in!

The staff was extremely knowledgeable and personable. They accommodated to all my needs for frames and lenses and even solved some I didn't consider which improved my overall result.I wouldn't hesitate to go back again or to refer anyone even considering getting frames and lenses.Also, Dr. John Poon is extremely friendly, knowledgable, and doesn't just treat you as another client but as a friend. He will take the time to listen to all your concerns. Plus, he has the latest technology to ensure you are getting the most advanced and accurate results.Highly highly recommended!

I had to fight with the manager and contact the owner to get a refund after 3 failed attempts at making lenses with the correct prescription. The prescription part was not their fault but I should have been given a refund without the headache. My complaint was not at all dealt with in a professional manner. They also weren't very helpful or knowledgeable with regards to picking prescription lens types. The staff however, were friendly. I was also being quoted one price then later being told a totally different higher amount on more than 1 occasion. They were quick to take my money and trying to trap me in to keeping glasses I couldn't even see out of properly. They also use cheap lenses which I now know didn't help with the issues I was having. I would not recommend going here at all.

I had a broken temple flexible hinge on my glasses.I googled local prospective repair facilities.Diamond Eye Care appeared, with admiring reviews.The reviews are true, just like this one.Gwyneth was so friendly, help full and professional that I can't say enough about my very pleasant experience - and at no charge! Unbelievable.Fixed to my satisfaction.I can see again!!!Gwyneth, thankyou so much.Highly recommended.

Lizel is amazing!!!!! I have gone to Diamond Optical for several years but when Lizel left to work elsewhere I stopped going here for my glasses. Well, Lizel is back!!!!! And so am I! Not only does Lizel do a stellar job at helping to pick out the right frames, she is also kind, funny and empathetic. She is someone that you walk away from in a better mood than when you started!

Lizel is AMAZING! I had such a great easy fun time picking out frames. She was very honest with helping me pick which one suited my face being a first-time glasses wearer and we shared many many laughs together. Not only that but they direct Bill and their prices are unbeatable.

Tom the manager was most helpful when I lost my previous specs. Now, a stronger lense in a Paris France designer light frame... can't wait to pick them up today. I've bought my glasses there for many years and always had good service and beyond and been quite satisfied. The staff helps me choose the frames which I have muchly appreciated. Somehow the most amazing frames are chosen which are light and beautiful and comfortably functioning frames. Thank you!!!

Best price in town for Essilor lenses, one of the top rated lenses on the market. Also discounted my frames. Total price was $300 less than my Optometrist (Oak Bay Optical) for the same frames and lenses.Wide selection of frames to choose from.The team in the Douglas St. store are excellent. Very helpful, pleasant and knowledgeable.My glasses were ready for pick-up in 3 days.I would certainly return and highly recommend this Company for the quality of the product they sell, the excellent prices, wonderful service and friendly staff.