Ocean Floors Ltd

Ocean Floors is a great company and we were really pleased with our new hardwood floors and carpeting. Attention to detail in every phase of the project. James Lee was a pleasure to work with from start to finish when our condo was flooded and all our flooring had to be replaced. He was available and attentive to all our concerns—friendly, knowledgeable, and patient. We also appreciated his dealing with the insurance company to make sure we got the best budget for our replacement flooring. This is the business and these are the people you want to be dealing with for flooring concerns.

Due to a flood from the suite above us we had to have extensive repairs carried out on our condo involving multiple trades. Everyone of them, with the exception of Ocean Floors, performed extremely well in terms of quality and timing. In our opinion, most of the problems with Ocean Floors were a result of their sales person’s incompetency, which resulted in additional costs associated with floor leveling, which was never discussed, and tile abatement in the bathroom, which was also not discussed before hand. These two procedures ended up costing us an additional $2,000.00. Ocean Floors were disorganized, which resulted in scheduling delays that impacted other trades. Their workmanship was mediocre - they had to return after the job was complete in order to correct a number of flaws, which we ended up deciding “to live with” since by then “we’d had enough” of Ocean Floors.

From 2016-2018 we did extensive renovations to our 5000sq ft apartment & then in Nov 2021 disaster struck when we were flooded as a result of blocked patio drains necessitating having to repeat much of the renovations in the form of restoration.We had many different trades ( more than 200 tradesmen )passing through over the last year & Ocean floors Ltd is by far the standout (in terms of comparison )for communication, responsibility ,efficiency & well trained disciplined personnel during what has been a very stressful year for us.A special shout out to Brian ( the representative who assessed, coordinated & supervised) floor restorations of bedrooms with imported cork flooring, & custom wood flooring to living/den areas). As well for his all important follow up to enquire whether residual problems/potential dissatisfaction existedA shout out to Marek ( Mario) for his impeccable restoration of our wood floors where nothing was too much trouble & going above & beyond seem to be part of his normal workday.Finally a shout out to Stanley the delivery guy for his consistent ,pleasant ,accommodating demeanor where dealing with our requests & inconveniences was part of his daily routine.We have no hesitation in highly recommending Ocean Floors Ltd by way of our personal comparative experience.(Dr) QR & (Mrs) L Son-HingWhitby EstatesWest Vancouver

I was very pleased with everything they did. The preparation, the flooring and the after clean up, I was very impressed.

A great team and company. They took the time with our project and gave us amazing service. I can't recommend anyone else!

Like other reviewers I had a flood that required me to replace my hardwood floors. From beginning to end Immanuel C. went far beyond normal sales duties and acted as a project manager with a focus on customer satisfaction. There were a few problems that were caused by other contractors and Immanuel stepped up and offered to assist with good solutions. In particular he offered to supply additional services to ensure the restoration was completed properly.With respect to the actual flooring I am extremely happy with the result. The floors were installed flawlessly, on time and look great! I could not be happier.I have no hesitation in recommending Ocean Floors!

We experienced water damage in our apartment from a poorly installed dishwasher. It was very stressful but dealing with Immanuel and the staff of Ocean Flooring really made the difference. They handled the damaged floor removal, the leveling of the concrete floor and the installation. Thrilled with the professionalism of the staff, Immanuel in particular, and the quality of the new hardwood floor. Would recommend them to all of my friends and family

Our home recently suffered a flood, and all our flooring (wood and carpet) throughout the entire house needed to be replaced. James Lee, and his team at Ocean Floors, provided us with very professional and high quality workmanship. Their responsiveness and communication were excellent, and the work was completed on time. Thank you James and your entire team.

Great service and products. I was very happy with how fast they completed my floors and tiles. I would definitely rely on them again if I experience another flood.

We had 3 units flooded where one was to have the existing floor removed completely and have a brand new vinyl flooring install all through the unit. The work was done in a very short time, the workers were extremely professional and knowledgeable. Our members were very impressed with the final result.