Turnabout

The ‘buyer’ is very rude. Standard of clothing on racks outdated and poor condition. I won’t be making any purchases at this second hand clothes shop

The cost of living has gone up Soo much and these donated items I find here are very costly that’s not fair when they are donated doesn’t matter if price is still on them once donated considerd used far too exspensive here people want great deals not looking for very exspensive clothes that have been donated even if not used still has been passed down so prices should not be that high you ladies need a reality check

Great place to find hidden gems and consign your clothes/shoes to make $$. The team at Turnabout is super knowledgeable and friendly. Always a pleasure supporting local :)

A treasure hunt place that you will find some goodies of brand name products. Prices are reasonable and affordable for most items. For woman clothes will suit better for those in sizes of S, M, L. Not for women of XL! Handbags are good bargains for those medium priced brand name like Marc by Marc Jacobs, Coach, etc. Good selection of menswear, too.

I have tried to consign clothes here multiple times- brand new lululemon, brand new aritzia denim WITH TAGS still on, wilfred dresses, TNA sweaters, brand new jeans, the list goes on. The “buyers” always say they can’t take any of my items due to “wear”- when everything I’ve ever brought has never been worn and some even has tags on- or because of “brands” or being out of style. None of the clothing I’ve brought in has been more than three years “old”, is all extremely on-trend, and is in brand new condition. This store needs to seriously re-evaluate the clothing they deem acceptable to buy, and treat customers with more respect. The two times I’ve tried to bring in clothes, the “buyer” has been extremely dismissive to me and won’t properly explain why they won’t take my clothing, and then has been rude when I am confused by their response. Highly displeased with the service of this store and of the process in which they “buy” clothes. If you cannot afford to pay customers for their high quality clothes, try re-evaluating the clothing you ARE accepting because it’s clearly not making you enough money- instead of being rude to people trying to upcycle their items and give their beautiful pieces a new home.

Great store with a wide variety of desirable brands but for consignment I would avoid. I used to bring my almost brand new pieces of clothing from quality brands until I found out they now only accept items with tags still on and they must be a “Holt Renfrew brand”. What’s the point of being a consignment store then? They’re trying to be something they are not.

Brought in a brand new designer sweater in for consignment worth about 500 retail. They rejected the sweater and said it would need authentificatiion and this and that and end up getting about 20 bucks after all the added costs etc. so a brand new designer sweater and they rejected it. Doesn’t make any sense. This was delivered to me straight the factory. Lots of other reputable consignors. Being in the clothing business has really shocked me. I will not take 20 bucks for a 500 sweater. Thanks

Worst consignment store I have ever been to. Every time I go to the counter to hand my bag of clothes over, the ladies give me the dirtiest looks and make me feel like I shouldn't be there.I’ve tried to sell my clothes multiple times here - all BRAND name items (aritzia, lululemon, citizens of humanity etc) that are lightly used or brand new with tags on. Never up to their standards meanwhile everything on the racks for sale is complete garbage and outdated. Not sure who they think they are but should really reconsider their clothing standards if they want good items and teach their employees proper customer service.I will not recommend this store to any friends and do not plan on returning

My favorite second hand shop to hit up when I’m in Vancouver! The staff are super helpful and the store is clean and organized

I have experience in consigning with all the Turnabout locations except for here. Everything I brought is rejected.The most ridiculous story is my YSL pumps got rejected because it was “returned” by Lux store…which was actually retrieved by me because Lux didn’t complete the transfer to Main St store for some reason. Not sure where the assumption came from. I had the intention to work with Broadway team many times but their attitude and misjudgment exhaust me.