Best Buy Mobile

Today I got a horrible and unacceptable experience at Best Buy mobile. Yesterday I placed an order online and today received an email that my order is ready. Great, fast. In the email is clearly stated that I have to provide 2 pieces of ID. Understandable, no questions. When I arrived I open on my phone a government-approved (if I am not mistaken) app eID-ME and showed the salesperson my driver's license. she refused even to look , she requested a hard copy. When I asked why it is not acceptable, she told me that Best Buy's policy requires a HARD copy. I shoved her that in email is not specified Hard copy, just ID. In the past, I had an opportunity to ask a police officer if the digital copy of my driver's license is acceptable, as well I asked at the medical office if the digital copy of my OHIP is acceptable. In both cases, I received a positive answer. The store manager was near and he heard our conversation. He told me that on the website is stated HARD copy. When I asked him to show it to me, of course, he could not find it. He apologized for the incorrect information etc. On my way out, I stopped by the same salesperson and wanted to tell her that she was incorrect in requesting a hard copy (as we agreed with the manager, that a digital copy is acceptable). OMG, she just ignored me and was telling the manager that she will not talk to me.It is not the first time I was visiting this store, usually, staff is very friendly, but today VERY NEGATIVE experience.

Very courteous staff, but did not help with a critical issue. Just replaced it with another gadget, without bothering to consider customers' loss of effort put into setting up, configuring, etc, due to gadget breakdown within 15 days. Instead demanded additional costs to copy setup data that was lost due to gadget breakdown. Horrible experience giving one star just for courteous staff

TERRIBLE EXPERIENCE.I purchased headphones on Best Buy’s website, the noice cancelling feature was very weak and not as expected. I took the headphones to the store and was told that I purchased through a third party seller and must return the headphones through the mail by communicating via the Best Buy’s marketplace under order status.This is where the fun begins. After receiving the return label I sent out the package, a couple days later it was returned to me.I was able to acquire another return label and the seller apologized for giving me the wrong address. I let this slide as they recognized their mistake and tried to correct it.For the second time the package was returned to me. Now I escalated with Best Buy - they took two weeks to get back to me and provided me another return label.Now sending the package for the third time I’m thinking that this must be the end of the ordeal.But no; I was contacted by FedEx to let me know that the parcel was refused again.Taking things into my own hands, I called the receiver that had been refusing the parcels. The receiver had been refusing the parcel multiple times because they didn’t understand why it was being delivered to them. They gave me some contact numbers and after calling around I finally reached someone that knew of the situation and said they would now receive the parcel. Reaching out to FedEx again they agreed to attempt to deliver the parcel again.This situation isn’t resolved yet and I contacted Best Buy to tell them I HAD TO COORDINATE THIS ALL MYSELF. The customer service rep actually told me that the seller is doing all they can do and is trying very hard to resolve this.I cannot believe that 2 months of sending packages back and forth with no help from the seller or Best Buy is “doing everything they can do”.I’m disgusted that Best Buy would support such garage customer service.Do not ever purchase anything with the Best Buy Marketplace or you’ll regret it.

Best Buy Canada is the best place to get a new phone! Jean Luc is the manger and he will go above and beyond to help you and get you amazing deals! He truly cares to help his costumers and get you what you need!

While I do not normally write reviews, I had the pleasure of being helped by Jean-Luc recently and I felt the only way to do him service is by posting a review. Jean-Luc was genuinely helpful and showed care for my concerns while helping me pick out the right phone to upgrade to and what plan would suit my needs best. Not only did he make me feel welcome, he did not treat me like any other customer, his help was tailored to my needs. On top of that, the guy is naturally fun to be around, which made my entire shopping experience that much better!Highly recommend Jean-Luc at the Vaughan Mills location.

Very friendly staff with a helpful manager.Great cellphone and plan promotions

Thank you Jean-Luc and Dildeep for helping me get my phone Wednesday evening. Very courteous, caring, and professional. Took care of setting up my device, and answered all our questions. I highly recommend Best Buy and their services

I visited Best Buy Mobile in Vaughan Mills recently. I was looking to upgrade my cell phone and buy some accessories. I really want to say the staff person that helped me was really wonderful. Anjola was very personable, knowledgeable and provided me with a number of options that were within my budget, so that I could make the best decision for me. I hope Best Buy recognizes great employees like Anjola who are dedicated to really helping the customer. It makes purchasing from Best Buy Mobile an easy process. Thank you to Anjola!

Jean-Luc is one of the best people there. Very fast, very helpful, saves us a lot of money. Very funny man too! Great top tier customer service.