Bonnie Doon Medical Centre

My experience has been pretty mixed. I've been ok. But my girlfriend went for an issue with her eye. Waited 3 hours and never got told what was wrong or any way to fix it or ease the pain. the staff Has been fine as well as the doctor but the wait times are ridiculous to get told nothing helpful or even have the issue looked at in a meaningful way

Dr. Trifis is a fantastic doctor. He listens to me, is kind, patient, perserveres, and gets the right tests done. He referred me to a fabulous Rheumatologist that was able to diagnose my autoimmune disease. It has been a long road, but I am very happy with my doctor.disease.able to diagnose wh

Came in as a walk in patientWaited 3hrs to be the last one taken in.Was called back to get results, they tried to schedule me for 10 days later. Or told me if I want results sooner I can come in as a walk in. I agreed and she told me the time the Dr started. I arrived 10 mins before his start time. I wait for 1hr before asking the receptionist an approximate wait time. She said there were 2 patients before me, 4 patients in the room and a total of 7 waiting for the Dr. She wouldn’t give me an estimate wait time and when I tried to further understand my spot on the check in list the receptionist became irritable and agitated with my inquiry and didn’t give me any idea when I’ll see the dr. This prevents me from planning my schedule accordingly and notify anyone if I am going to be late to my place of employment.Other patients were given the option to leave and receive a call when the Dr was ready. During my visit both times this option was not given to me and I think it is inconsiderate.

No wonder why this place has 2 stars. Maybe it’s because of your terrible reception team who thinks it’s ok to NOT confirm appt dates then demand money for missing the appointment. IT WAS NEVER CONFIRMED… and the THING that answered the phone was so unprofessional and laughed at me. What a piece of work. Of course you could only get hired at a job with 2 stars as it’s the same as your self worth. Absolutely pathetic..

I walked in because I had a blocked ear for three days. Dr.Bulk, Mohamed was a good listener and treated me efficiently and effectively. I was out in half an hour.

DoctorsThe doctors have always appropriately addressed my concerns and provided the care I needed. You may not have the same one each time, but they are good.Booking AppointmentsWhen I have booked appointments it’s always been within 10-20 minutes of appointment time.There is city wide doctor shortages, + the additional support required to help our senior’s in the Bonnie doon community.Come prepared, be considerate.I try and come prepared, keep the appointment short to help alleviate some of the pressure all clinics are facing, not just this one.

I have been to this clinic several times and didn't find them rude or disorganized. The Doctor was great, got my prescription, and the wait time wasn't too bad. Seeing all the negative reviews....sometimes it's the client's perception or behavior. A little kindness goes both ways, their jobs are difficult in these trying times.

I came here because this is one of the closest places that accept walk-ins, but I sure wish I chose a different doctors to go! The doctor was very unprofessional and possibly racist. Instantly insisted in ruling out any type of pain medication when I wasn't going to ask for any. This isn't the first time I've been treated this way due to my skin colour, I'm sure it won't be the last!!

DO NOT GO HERE.I have been angry at this place for a week.First off when I called to see about walk ins or make an appointment the lady was very rude and blunt. Did not ask me, or give me the chance to book an appointment. Even when I went in person it was the same thing.I had an eye problem that was bothering me for days, I got fed up and decided to go to this place. Which looks sketchy to begin with. Do not get me started on how much that place needs to be visually renovated.I was the third person to come in right when they opened. When they put me in a room to wait for the doctor I was waiting so long the lights turned off. After two hours I asked when I would be seen. And I still had two people ahead of me. Which I’ve had been a walk in at many other clinics and didn’t have to wait this long.By the time the doctor showed up he checked my eye and then immediately sent me to the optometrist in the clinic. Did not even tell them the issue with my eye. They took me in and started giving me an eye exam, and saying I needed new glasses. My glasses are probably a year old not even.During this eye exam he they saw the problem with my eye said “that’s normal” and continued. As they tried to get my new glasses ready that I didn’t ask for, I asked the other doctor in the room what I do about my eye. They said “oh yeah, let me ask”. The optometrist said they wouldn’t fix it this time but the next visit. When I asked why they ignored me.They then proceeded to bring me into the next room to pick frames for my “new glasses”. All the frames were loose in sketchy looking boxes with no price tags.At this point I’ve missed five hours of my work day, I’m frustrated, confused, and no one has done anything about my initial problem.After they are showing me a bill for 400$ saying they also want to do more tests on my eye for EVERYTHING ELSE but my initial problem. Which they won’t even address.After I left that clinic I was so angry I did not want to go back. When I called to cancel my appointments and any other glasses they were trying to make, they canceled the glasses but not the other appointment.Even if I was having an emergency I would not go to this place. This place is a scam, and just trying to ring you out of money. Only giving it a star because I have to so I can post a review.