Bourbon St Grill

I would leave a zero star review If i could.We attended the food court for lunch at 1130 before the lunch rush. I had a somewhat upset infant in a stroller and a toddler. I asked if my toddler could try the chicken as he was picky and was told no. After further convincing of my toddler (in front of the staff) we ordered 'plain' rice and chicken. The lady scooped out the food and poured chicken sauce all over the rice. My toddler started to cry and scream stating it was no longer 'plain'. The lady told me I had to tell her in advance if I didn't want the sauce on my rice. I asked if I could have like half a scoop without on the side and she told me it would be an extra $5.50.At this point, I had already paid and had two screaming kids. The lady refused to assist in any way. I told her I wanted my money back. She refunded my order (thankfully) and we left to Jimmy the Greek who was fully accommodating without asking.The fact they would rather waste a whole meal of food than give my toddler 4 table spoons of plain rice is appalling. We won't ever eat here again.

I have been going to this location for years and will no longer be returning as I found a cockroach in my meal. I purchased 3 meals for my family and I, all of these could have been contaminated. This is disgusting and unacceptable. After looking at public health records, I saw that this location has a history of infractions including poor pest control. I have tried contacting this location about this issue and have not been able to reach any one.

Terrible customer service, steep prices. They also insist on cash payments, giving attitude if you pay by card (they only take debit). For the price, very little food. They charged me extra because I didn't want the chicken to be dumped on top of the rice! Only reason I didn't give 1 star is that the food is good when fresh, however I will not be returning.

Went to this location on Wednesday and NO WORD OF A LIE-as I was ordering I seen something move by the rice! I had to do a double take-It Legit was a Cockroach! I tapped the glass for the employee to look and when she seen what I was pointing too, she quickly took the insect and squished it in the napkin- OVER THE FOOD!I used to go here all the time....Never again!

If I could give a negative star I would. Staff not very friendly, they don't greet you or say hi. Also they don't accept credit cards which is ridiculous imo. This location is the worst one I've ever been to. No smiles, thank yous. They make it obvious all they care about is money. This place needs new staff or better management. Customer service is quite lacking

I love bourban chicken and eating this was ... sad. The noodles have no taste. The chicken is dry. The vegetables are raw.I should have read reviews before purchasing. Avoid!

Just left and got Red rice, Noodles and the most important part BOURBON CHICKEN. the rice looked like it was sitting there all day, the noodles I had to ask for more due to the small amount that was given to me with hassle and the ladies speaking different language because the portion was so small for 13$. Got home and the chicken was hard (old), dry and taste like it was also sitting there all day. The rice was dry and hard also. Not only did they give me issues because I asked them to give me more because the portions were RIDICULOUS I’m totally disappointed. It’s not the same as it was before, price is higher and the portions are so small for what you pay for. It was the one thing I chose to eat for my birthday (todays my birthday) and I refuse to eat this now at home. Do not waste your money for food that has been sitting out all day. Hopefully I don’t get food poisoning from the food I did eat. GARBAGE PLACE.

$19 for a two item combo which was ice cold. The bourbon chicken is dry and bland. The noodles are greasy and have no flavour. The owner and his wife are both sketchy and overcharge regularly even when serving you cold food. Avoid.

Well, I’ll start off my saying all you Karen’s need to relax with the complaints about the ladies that work upfront. Your not in a restaurant where they should cater to you etc. It’s basically a fast food place but in a mall. The older ladies there clearly don’t speak great English and it’s hard for them to communicate. What they are good at is taking your order and moving you down the line. That’s what you want and should expect at a place like this. If you are clear about what you are ordering and follow the process it’s pretty easy. It’s also refreshing to see a no bs process where you can order and have your food in 2 mins unlike every other “fast food” place out there. Try going to Tim Hortons and asking for a double double. It will take 5 times as long!The food, the bourbon chicken is fantastic! Quick tip, ask them to scoop some extra sauce from the tray in your rice for you. Delicious! They do give you a really good portion but for a 2 combo meal with a drink for $16 is pretty heavy. This is the reason for the 3 stars. Rice and chicken should not cost that much, especially in a mall.In regards to the bad reviews saying they saw employees doing things that happens everywhere! I’d bet if you were a fly on a wall in any restaurant kitchen you would be even more turned off. I know I’ve worked at many popular establishments. This comes down to the actual employee and if you really want to knit pick then I would never eat out at all! Sh@t happens and you can’t live in a bubble.Wrap up would be this place has good food, they serve you fast and don’t waste time but you pay a pretty penny. Kinda like any other establishment nowadays. It’s just a reality if you eat out you shouldn’t be expecting a great deal. This is why you eat out once in awhile, and don’t sweat the small stuff. Smart ones do at least!