Gucci - Holt Vancouver

Really helpful staff. Even offered to help me order online.

Terrible experience, purchased a wallet as a gift for Christmas, never used and tried to exchange it for a more expensive product. Was refused as it was over the 14 days policy. Would have been nice if that was mentioned and not just given a card that had the policy. Took my business to the Gucci store at the Fairmont and received amazing customer service.

Very nice and friendly sales at the Gucci Jewelry counter. Thank you Jessica for your service. Will definitely come back to buy more from you next time!

Great customer service! I gave 3-stars as when we first walked in for about 10min no sales person made an eye contact or acknowledged us. When customer walks into the store one must acknowledge the customer within 30-50 Seconds.

I dont know the name of the person its either named shafin or shafen, old chinese lady. i think she is a customer advisor who works in the bag department. She is doesn’t know how to communicate and also provide me wrong product information, which is very nonprofessional. And also more than helping me she was busy talking to other advisors. I have visited this gucci store multiple times and her behaviour is always the same. I really hope the store manager gets to know about all this. I felt she is a bit old to work for a customer advisor. honestly speaking her behaviour was not tolerable at all. I am planning to report a file to gucci headquarters. Hope they take action against her and sent her back home before this Christmas#PLEASESUSPENDHERFROMWORK#SAYNOTOSHAFEN

I got profiled based on my outfit and skin color. I’m a heavy duty mechanic making 4 times the amount their staff can withhold. Very unfortunate. Please re evaluate who you hire and your loss prevention team.

If you visit Gucci women's store at HR, please look for Andy Tran. He will show you what EXCEPTIONAL service means. He is a very caring and genuine person. After shopped there once, I received a handwritten greeting card from Andy. During pandemic, Andy also sent wishing well emails. I could also stay home and buy from him. He was very patiently showing me the products through emails and texts. Andy also checked the products carefully before shipping them to me. You can also buy Gucci men's wear from him too. Strongly recommend!

Fantastic service from ANDY at the Gucci store (handbag).Very polite and professional

I walked in and was immediately greeted by staff and the service was marvellous. Katerina was so awesome and attentive that I ended up leaving with a bag and a ring that I didn’t intend on buying that day haha

Came to change size for my sneakers brand new bought in a different country a week ago. They said need a receipt. Ok I got the receipt and went back the next day. They said that I need to go to the original Gucci store. Talk about wasting my time. Lol