ALDO

Beautiful Store and Great Customer Service.

I was denied a refund because I would not provide an email. This was for an in store purchase not an on-line order. Staff at the level 2 store are rude and unprofessional. The shoes are poor quality.

Eli is perfect in there.I give her 5 star for good customer service.She is a gold that Aldo has her.

Such a pathetic customer service ,store manager the lady she is so arrogant and she do not know how to talk to the customer. I think I would request Aldo Eaton center store to kindly hire the store leader who knows how to deal with customers and can add value to their shopping experience . The senior store manager of the Eaton center have no knowledge of exceptional customer service neither she has any desire to help the client .I am so disappointed I would never recommend any one to shop from the Eaton center store .

Ordered shoes online....recieved 1 used shoe...1 new shoe....bad business practice.

Some good finds

I bought a pair of boots which I really liked. Unfortunately, the outer sole broke after 3 weeks. When I went back to the store they told me to contact the customer service. At first they answered my request and asked me to send pictures and further information, which I did. Since then I never heard from them ever again and they never answered my emails.I still hope to be contacted by the customer service...

Manager" Grace is the most rude employee I have ever spoken to. She will interrupt you

All the shoes I’ve bought are very good quality and pretty

It was between shoes at this Aldo location or its sister company ,Call it spring . However when I came back to buy the shoe at Aldo the customer service was the reason I didn't proceed. The sales associate just pretty much chucked down the box told me last pair try it or don't, basically implying try it or leave, thats fine I get its a bit busy but as atleast be a bit courteous to your customers, and to top it off the shoe inside the box wasn't even the same color, Due to such customer service I didn't purchase and went back to buy at their sister company. The shoe at Aldo and location was slightly better and less pricey, but there has to be some sort of customer service experience. The experience at the Call it Spring was much superior.