TNT Outdoor Services

We used TNT in 2018 for tree cutting and they did a good job and we used them in 2019 and 2020 for leaf cleanup in the spring BUT in 2021 they cut down a tree over our road which was a small tree and would probably have taken them 1/2 hour at the most and we asked for spring clean up. We got NO SPRING CLEAN UP AND WERE CHARGED $295 for something but don’t know what. They told us the tree would be $150. We have called and called and received no follow up. Poor service ..... will never use again!!!!

We are new to the Elk Rapids area and arranged for a spring yard cleanup of our property with TNT. They did an awesome job at a very fair cost. Will plan to use this company again for future yard and landscape services. Highly recommend TNT.

In March 2021 we contacted TNT Outdoor Services to repair our permanent dock in Bellaire, MI. They were initially very nice and responsive and they gave us a quote to do the work. We signed a contract with them and gave them a deposit (60% down). The work was supposed to be completed by early June with hopes that it would actually be done by Memorial Day. After some communication with TNT employees and looking at the BBB website we decided we would cancel the work based on some very shocking and terrible reviews of their work. We informed them of this fact at the end of May. The contract stipulated that they had 90 days to return our deposit money. It is now early December 2021 and we have not heard a thing from them and have not received our deposit back. They have in effect stolen our money. We have retained an attorney who has filed a lawsuit on our behalf and TNT has failed to even respond to that. DO NOT DO BUSINESS with this company. If you are considering using them do yourself a favor and check out the other reviews here and on The Better Business Bureau website. The reviews speak for themselves. I would give them zero stars, but this site doesn’t appear to allow that.

My Parents hired this company to build a seawall and gave them a large down payment as requested . Long story short, its been over a year, they never did the work, never showed up to meet with the State of Michigan for required permit, never returned calls and lied about EVERYTHING. Never returned their down payment. Thieves, cheats and liars.Ripping of the elderly nice business model. I see now how you can afford all of your new trucks and equipment .Don't use this company. BEWARE!

By far the worst company in town. Although their prices are cheap and the equipment they use is new the employees are not only disrespectful, but they do half the work they should. At times it seemed they didn't know what they were doing at all. They are many other companies I'd suggest to someone before even remotely thinking about hiring this company. AND good luck if one of their crazed drivers pulls behind you going 10 Mph over the speed limit riding your tail the entire way home.

In April of 2021 TNT took a deposit of $23,000 to install aluminum floating steps and landings on the Lake Michigan bluff at my home. They promised a 5 week turn-around and plans on how the steps would look. I had repeated calls with Taylor Umstead, owner of TNT. He kept giving excuses of supply chain issues, then it was labor issues, then it was another delay after another. In October he finally showed up with some steps which were not what was agreed to and later stated he was putting them in as temporary". I said I wanted what we contracted for and his guys left and never returned. I spoke to Taylor and told him it was ridiculous and that I wanted my money back so I could contract with someone who could actually do the work. He said he wouldn't give me back my money. I told him the contract was canceled and demanded a full refund and if he didn't refund the money

Absolutely wonderful to work with. They are quick to respond and do a wonderful job. We work with them for lawn care, landscaping, and snow removal, and I can’t say enough good things about them. Spencer in particular did an awesome job with our stone removal, mulch work, and flower bed landscaping.

Company also does dock work. Owner stole our deposit of $14,800 for dock repair work. NEVER DID THE WORK. Do your due diligence! Check the Better Business Bureau. Antrim County Courts. You will find numerous complaints and MANY lawsuits.

9/22/17 - TNT owner contacted me to address my needs. TNT Outdoor did rectify the issues to my satisfaction.8/9/17 - DO NOT USE THEM. Hired them to install my dock in May 2017. My boat hoist and 8 sections of aluminum dock were installed. My dock does not just sit on the lake floor it has augers as well. 3 weeks ago we had some big waves and all 8 sections were displaced. 2 on the shore and 6 on the bottom of the lake.I asked Taylor to stand behind his work and reinstall my dock. I even agreed to have him only REINSTALL 4 sections and stack the other 4. The photos attached are of the REINSTALL and below is my correspondence which never received any response.

Avoid if possible. Terrible communication. Poor quality of work. Wish I used someone else. I’ve called 25 times and over a year trying to get some Arborvitae that all died replaced.