Rogers

Dealt with Tim last week, and he was very friendly, helpful and was great to deal with. He was able to get me a better phone plan, and a great deal on a new phone. I will be going back and recommending him to all my friends!

Short version: GO TO COSTCO AND SEE JOSE, instead of this store—-Brought my business to the Ancaster location because of good google reviews. Made a purchase (plan for a rocket hub) and the positive customer service reviews that I had read seemed accurate during that first encounter.Returned for a second purchase (new cell phone/new plan), and things went off the rails.The sales rep (Rem) sold a screen protector and case to my husband, however they were not compatible with each other (different brands). The fit of the Otterbox case caused a major bubble (over approx. 30% of the screen) on the glass protector. Further googling suggests this is a known issue and only some screen protectors are “compatible” with Otterbox Defender cases.We returned to the store within 45 minutes of the purchase to have them resolve the “bubble” issue, and the sales rep acted very unprofessionally and blamed us for the issue. The bubble actually got bigger after one of the other sales reps tried to fix it. When the first sales rep (Rem) returned, he blamed us for “breaking it”.I would accept a phone call apology, and a refund on the incompatible screen protector that we were sold. I doubt either thing will happen, so will leave this review to warn others instead.Was trying to avoid Costco during the pandemic, but I 100% recommend going to Costco and see Jose instead of dealing with these guys. There’s a reason this store isn’t very busy, and as a result of their lack of business, it seems like their margins are so slim they can’t stand behind a simple screen protector install. If you have a Costco membership, go see Jose and his crew.

Nothing but good things to say. Employee Tim went above and beyond in helping me set up my new phones and account.Never once tried to upsell. Just gave me what I wanted and needed. I live in Hamilton but prefer to come to this store.

I recently had an issue with my phone service not working, and I was lucky enough to speak with Tim, who provided absolutely excellent service. From the start, he was attentive, listened carefully to my concerns, and then guided me through the troubleshooting process step-by-step. He communicated clearly and effectively, even when the problem was complex, and was incredibly patient and kind throughout the entire interaction. I was impressed with his level of service and dedication, and I highly recommend him to anyone needing phone service assistance. Thank you so much!

I came into this Ancaster Rogers location to receive some assistance with my phone. I was greeted by an older gentleman named Joe who I believe was Manager of the store. He was extremely rude, and wasn’t of assistance whatsoever. I had questions and all he said was “I don’t know what to tell you”. The only reason I go to this store is for the two gentleman Tim and Rory who’ve always been extremely helpful with all my questions. I highly recommend dealing with them if you want an awesome experience and not the older gentleman who was rude, and gave me a terrible experience.

I recently spoke with a customer service representative (Tim) and was very impressed with his knowledge and professionalism. He was able to help me find a new phone plan that was both fair in price and met my needs. Tim was patient, kind, and went above and beyond to ensure that I had a great experience. I appreciate his assistance and would highly recommend him to anyone looking for a reliable and knowledgeable representative.

It was an absolute pleasure dealing with Rory and Tim, Rock Stars! They have helped all the members of my family and just recently me. When it comes to the iPhone technology I am lost, but the two of them took my hand and guided me through the process…when I say “guided me”, they did all the work! Thank you Gentlemen. You always have our best interests at heart. Time to open your own location! Cheers

Place was awesome, Rory was very knowledgeable. Phone was set up quick.

I had reason to require assistance from the Rogers Ancaster store twice over the last week.... having been up there approximately a year or more before this week and treated horribly by a worker there I was so so happy to have met Dustin who is now working there. I was treated with professionalism and caring and being 78 I am unable to understand everything about the android phone. He never once made me feel silly and treated me with kindness and understanding. I highly recommend this young man if you have questions or require any assistance.