The Ottawa Hospital Academic Family Health Team

Good luck even getting to speak to anyone to try and get an appointment. This place used to be so much better but now they don't even answer the phone. Was listening to hold music for over 30 minutes to try and book an appointment. Finally hung up as I think I will get seen quicker visiting the ER.

It's a teaching clinic, so most of the doctors will be changing out at intervals. They're pretty eager to find the best solutions and generally are not as jaded as older doctors in private practice. There are a lot of patients, so getting through can be tricky. Just plan ahead.

We love this place. Staff are fantastic. We never have to wait long. Dr. Trickovich is fantastic. Always has time. Very professional, friendly and great at explaining and referring.

The doctors are great which is the only saving grace. I've been a patient here my whole life (31 years) and not once have I had my appointment on time. I'm currently in the waiting room, they are 45 minutes late. I left work early for my appointment, guess I didn't have too.

I have always had a great experience with all the doctors and staff here. Usually I have a different doctor each time I go in, but that does not mean I do not receive good care! They always listen to my concerns and help me find a solution. Even with COVID, they have been able to assist me via telephone which is great! My only complaint is that parking is hard to come by!

I was in for a medical appointment 21 August and drew the doctor’s attention to awakening at night and experiencing a loss of feeling in my left handThis has continuedI phoned Wednesday – and again today - to make an appointment with the Diabetes Clinic but haven been unable to contact Kim (who doesn’t work on Fridays). I have left 3-4 messagesI phoned the Family Health Team at 1530 to see if another appointment or prescription was in order. I was advised I was 7th in line. I spent over 30 minutes on the phone only to be then transferred to the Riverside Hospital and told the Civic Campus was closed for the dayObviously I am disappointed with the level of service provided!!!When does introduction of a new system on 1 Jun cease to an excuse

Been a patient at this clinic for 8 yrs now. I am fortunate enough to be in the care of one doctor and exposed to the new batches of residents every year. They are different but they do provide the next generation of healthcare.

We have three generations going here still, my mom, myself and my daughter. The reciperionist are always friendly and try their best to fit us in, if there’s an emergency we are often scheduled in that day or evening. My only issue is with some residents. This is a student practice location so 99% of the time you don’t actually get to see your doctor, you see a student in training. Some can be kind and do their best, but I’ve had a few bad experiences. Otherwise I really love my teams nurse and always greeted with smiles and first name basis. They’re very good with children and my daughter is always excited to visit when she needs to. Thank you for always taking such good care of my family!

I am thankful for the family health team at the Civic campus. They take great care of myself and my family. They fit us in when there is something urgent whether a spot in the day is available or during the after hours. Appointment booking is always quick. I'm glad to be a patient of this practice.

1 additional star because we like our doctor… but should be 1 star because you can’t get a hold of them ever and when you do - the majority of the reception staff on the phone are shockingly rude.